JBL - Reflect Mini BT Wireless Earbuds

Category: Fitness Electronics


I bought mine in August 17' because I wanted something more sports-related. First off, I bought this product because the ad says "sweat resistant; appropriate for sports". As it turns out, I'm assuming it's not really sweat resistant. I'm a half-marathon runner, so I need the JBL working for at least two hours while I'm exercising, hence sweating. I give it full charge and after 40min it just stops working. The blue light still on, but it just doesn't reconnect to my phone for a reasonable amount of time - today it took over 30min, so I had to finish my training without any music.


I was reticent to buy headphones of this style, why I do not remember now. I love the light weight of these earbuds. Great sound, easy to use controls, stay put while running, walking or hiking. I almost forget they are there.


Sound is very thin. I mainly listen to books and podcasts where sound is just OK. Music sounds terrible. Fit is not great compared to other sets I've used. Ergonomics are bad. All the control buttons are on the left side and are flat buttons not much separated so you can never really be sure which one you're pushing. They should put some raised bumps or something here to give a tactile reference. Easy pairing with my iPhone, but that's not hard to find now. Not a good value for the price.


I have been using these headphones for a little over a year with no issue. Today, I went to turn them on, nothing. Plugged them in to charge, nothing. No lights, no sounds, nothing. Highly disappointed.


Really like these headphones. The sound quality is great, I use them for exercise and phone calls. True, the bass isn’t overpowering but the sound is very balanced.


Great sound when both ears worked, but with only one ear working it changes quality obviously. For the price I expected them to last longer (bought 6 months ago).


I bought these headsets today. There is a buzzing in the right ear when music is playing. Love the sound, HATE the buzzing!!!!


Had to return these tinny earbuds from JBL. Thankfully REI has a great return policy, but definitely not worth $99.

COMMENTS

Cynan

What is the reccomended charging source?

The REFLECT MINI BT can be charged using a PC or laptop’s USB adapter or using a wall adapter that usually comes with your smart devices. It is safe to charge the unit with an adapter rated up to 5V 2.3A. Difference would be that the higher the amperage is, the faster your unit will charge.

Kylen

Signal gets choppy when I have my phone in a pants or jacket pocket? Most of the time it resolves itself after a while, but very confusing since the phone is so close yet still choppy. I've tried to reconnect the BT but most of the time that doesn't work?

I've got the same problem with my iphone 7, even with NO app (except Spotify) open! And this is not resolved with the latest IOS update (was supposed to resolve some bluetooth issues).

SueK

Cannot get my Reflect Mini BT to turn on or charge. Less than a year old. 

I've tried different outlets, USB cubes. I don't have another cable that would fit my headphones. Can these be purchased? Thank you!

Ruvean

When I put the earphones on charging, the red light does not show up, and I am also unable to turn on the earphones. Need help with this please! 

Hi Ruvean, I had the same yesterday after using them for a month. Went back to the store and they couldn't get them working. Great service though. They give me a new pair. I love these earphone. Hope the new ones live longer than 1 month. 

Iamcyrus

Just bought mine today, but notice that when I shake the left ear phone there is some sound in it, like something wasn't fixed inside the ear phone, is this normal?

I'm just a user and I had this on my last pair. I pulled off the rubber ear-plug cover and saw that the tiny grill that covers the speaker port was detached. Threw that away, replaced the rubber, and all was fine - until the battery died, but that was covered by my great dealer here in Nepal, EVO Apple Store.

jacobgus

Purchased these about 3 months ago and they have worked great until they just quite yesterday. The headphones will not charge or turn back on. Is there a reset on them that I can try?

This has happen to me also and I have tried countless times to charge it again with a different USB cable and it does not charge or turn on.

arjuno

I bought the JBLs 3 days ago, charged them 2hrs, used them for 1hr, switched them off by the middle button(voice confirmed "power off"), the next morning, the battery was empty so I repeated all and this morning again empty. am i doing something wrong?

Apparently, I am experiencing the same problem ..

Vishal71

I am only getting around 2 hrs of playback at full volume, after fully charging the earphones??

@Amir:

curiousboy

how do i go to previous track?

Hold the volume down button,  when it goes to the beginning of the track,  hold it again.  

Chadddd

How long is the wire, does it droop all the way to the back or does it stay around the neck?

I have lost mine twice now because it does not stay on the neck...

Shrini

It does goes off at 30% battery level Is it a defective piece How to solve this issue.

We would like to get more information to help you out, please contact us so we can assist you:https://bit.ly/2zwFkYM

cassfutbol

I am looking at the specs and under the Battery section it says "Maximum music play time with ANC off". Is ANC Active Noise Canceling and how do I turn it on?

Thanks for bringing this to our attention. This is a website content error. Our JBL Reflect Mini doesn't support Active Noise Canceling.

Anonymous

How do I do a software upgrade for my JBL mini reflect Bluetooth headphones? They are not supported by the JBL app. I live in South Africa and have a problem where the range on the headphones is extremely short now. Will a software update fix it?

Hi there, our JBL Reflect mini is updated through our service center. We see that you're located in South Africa, you can contact your local support below for more details.

Maria Beatriz

how to turn phone off?

As your question requires troubleshooting by our Product Specialists, we invite you to contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance.

EmilyRuns

What MP3 player pairs well with these, I'm pretty disappointed in them so far it was a waste of money. They "pair" with my phone in that they'll connect and sorta play, but no one likes listening to a record that skips.

Any MP3 player that can connect to our headphones shouldn't have any problems.We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

kenOarto

Not BT. What does the button do? There are no instructions.

Thank you for contacting us.

JennaV

Will the Yurbuds Enhancers fit on the Reflect Mini?

No, the Yurbuds enhancers would not work for the Reflect Mini.

KevinH0

Hei! Is there any way to check the % on the power?

Hi, this is currently not possible.

Runr

are the reflect minis compatible with a garmin smart watch that plays music?

You might find the answer to your question in our Product Support FAQ and knowledge base sections: https://www.harmanaudio.com/support-knowledgebase.html.To submit a support case, please fill out he Contact Us form at the same location.

emilylewis23

My husband and I have each lost 1 rubber tip somehow. How can I order replacements? I'm having a hard time finding them online and I don't want to order cheapo garbage replacements.

We would like to work with you directly to help you with your issue.

minerre13

Because of the buttons being so far to the left side of the wire, as I'm running, it weighs to that side causing it to lay on my face and it bothers me a little. Any suggestions for wear or is that just what's going to happen?

The best suggestion is to have a shirt clip to secure the cord with controller. Please feel free to submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.

Rocktim

What the difference between JBL T290 & JBL - Reflect Mini? Details please

The Reflect mini is basically a sport-in ear headphones which is used for exercises and other workouts since it's sweat proof and has an ear hook which helps it stay on your ear so it won't fall out. The JBL 290 is mostly used for casual listening but has enhanced bass sound.

TTOK

The JBL Reflect Mini BT beep in between songs and at a lot of other times. My other headphones connected via BT to my iphone 7 don't do this. Can i get this beeping to stop?

Hi! We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

julialoulima

My JBL simply stops working in the middle of my running exercise (of course I'm sweating). I gave it full charge and it stopped working after 40min, so I had to finish without any music, and it didn't reconnect to my phone for aprox. 30min. What's wrong?

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

ronnyk23

1. It does not remain turned on at 30% battery level which is very annoying. How to solve this issue. Pls help 2. Also suggest how to change name of this device as i have 2 same devices. Every time i have to check by pairing both of them one by one.

Hi! Unfortunately, there is no way to turn off or adjust the auto off feature the on the Reflect mini BT. We noticed that you are in India, please submit a case at http://in.jbl.com/support-contact.html and our Customer Service Team will be more than happy to further assist you.

papajoshua

Ok so i have charged mine overnight. The blue light is on when they are plugged in but I cant get them to turn on or my device to recognize them. Suggestions?

We would like to work with you directly, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.

lahey96

my speakers have been turning off without warning and the lights no longer work. If I put a needle in the small hole, is there a reset function?

The hole that you may see on the unit is actually the microphone and putting a needle may cause damage. We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

AlOosh

Hi I have JBL Reflect Mini BT I bought it long time ago it was working perfectly but in one day stop changing and I try different cables to check but all the same, can you give me advices to know what the problem?? Best Regards 

We would like to work with you directly to help with your inquiry. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

Sherbear

Is there away get audible announcement of remaining "Listen Time" ?

The only way to notice if the Reflect mini BT is low on battery is to check the LED indicators near the buttons.

dangerbetz

I just bought these earbuds and i let them die completely, then charge them until the red light goes out but the battery only last an hour and a half to two hours max. is there anything i can do?

Please try using a different charging cable or plugging it to a different wall outlet. If the problem persists, we would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

Pwibe

Hi. I have had my JBL Reflect Mini BT for 12 months now. Not used it a lot (mainly during work-outs). Recently, they have started to "fade" - I hear the music, but even if I turn the volume on max it is not very loud. What is wrong? Anything I can do?

Hi,

sun12

What does the P65 Warnings message on this item mean? Is there any toxic substance in this product?

Our products comply with Prop 65 and none of our products contain any toxic chemicals. They also comply with FCC/IC Radiation exposure regulations.

giorgosc

Is there a way to fix the wire on the side of the buttons? My headphones dont function on the left side unless the cable is at a specific position. Can i repair it somehow? :(

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

ggggg01

what does the purple light mean? my earphones isn’t working. when i turn it on it just shows a purple light

The Reflect mini BT only have red and blue lights. We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

Kim02

Mines have already been paired to another phone, and it doesn’t want to show up on my Bluetooth in my new phone 

We would like to work with you directly. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

PeteMac1

Hi, I have the  ear tips in size S and M in my box. Is there a chance to get them in size Large for Reflect mini BT? The ear tips with the extension for better hold. Can't find it in your 'accessory shop'.

Hello! We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

lalegionargentina

When using the WhatsApp I can not record from the headset's microphone, just record from the cell phone's microphone. What can it be? But if I listen to the audios through the headphones

We would like to work with you directly. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

Kith

Is this an open headset? On phone it's great but when using Discord on PC my friends can hear what I am playing like Spotify.

Hi! Unfortunately, this earphones is not an open headset but our headphones are not designed for gaming. Discord is a proprietary (VoIP) application designed for gaming communities, that specializes in text and audio communication between users in a chat channel. Our headphones are not designed to correlate with a discord.

JoeDSouza

I bought this pair after reading the specs that has its frequency range from 10Hz to 22KHz. However I am experiencing what I feel is a fairly poor base for a speaker that's rated to deliver 10Hz. Is this the same experience others have had?

We would like to work with you directly to help with your inquiry. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

Confused and irritated

My Surface 3 does not ever pic up the JBL Reflect Mini BT...am I missing something?

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

jumbo

How do you pair with iPhone?

To pair your phone to the Reflect mini BT. Simply put the headphones in pairing mode by pressing the middle button until it flashes red and blue. Then go to your phone's bluetooth settings and connect your phone to the headphones.

Sander2222

Im looking for budget friendly headphones for gym. But in the gym there is their own music playing and so my question is that will these headphones isolate that music well or not, because my apple earpods don't isolate at all.

We would like to work with you directly to help with your inquiry. I see that you are located in Estonia. Please submit a case request at https://eu.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

Abigail

Can you use these headphones in the sauna/steam room?

The JBL Reflect Mini BT is a sweatproof headphone but is not recommended to use in a sauna since continuous exposure to high temperature may cause moisture inside the speaker that can cause damage.

ClaireP

cut out halfway thru a run so thought they had just run out of battery charged and red light on constantly cannot get to play what is the problem

Hi ClaireP. Clearly something is not right inside your headphones, and you should contact the place of purchase to claim warranty coverage, if warranty is still in force. In-ear headphones cannot be repaired, so an exchange is the only option. I am sorry about this trouble.

izlola

What is the suitable voltage output to charge the Reflect Mini BT. Is it safe to charge using 1A power plug or is it more safe to charge via laptop USB?

Please use the cable that came with the headphones, You can use any phone charger(block with a usb port) as a charger for the headphones as well.

iamcusinato

I like the fit, sorta. I feel like my ears are plugged and I can hear my footsteps, along with "static" from my hair or clothing. Any ideas on how to reduce these "feedback".

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

Eolo

Do you think the reflect bt or the mini reflect bt are more powerful? The bt had 8.5 mm speakers and 5.8 mm speakers

It is true that the Synchros Reflect BT has a larger driver and technically speaking the bigger the driver, the more powerful the output. However bigger does not necessarily mean better. The quality of the driver on the Reflect Mini BT has been improved from the Synchros Reflect BT. The Reflect Mini BT actually replaced the Synchros Reflect which has been discontinued.

Torben77

After loosing connection with my Iphone (for example leaving the phone on the desk and going to another office or the other way around) it will not re-connect automatically. I need to turn it off and then on again. Any other suggestion?

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

monicarangel

whats the difference between reflect mini bt and everest 100?

The main difference is that the Reflect Mini BT is a SPORT headphone, so it can withstand sweat and moisture. The Everest 100 is not a SPORT headphone and does not feature an IPX rating. So depending on what they plan on using the headphones for: Athletic purposes or non-athletic purposes should be the deciding factor on which headphone they should choose.

Liorm

What is the safe way to clean the Reflect Mini BT? Thanks!

A safe way that we recommend is using Audio Wipes that you can buy on many online retail stores or your local pharmacy. They are specifically designed to clean headphones, ear molds and hearing aids. We do not recommend using any harsh chemicals such as alcohol.

Brad K

I have been able to pair with Google Pixel 2 but the audio does not play thru earbuds. Any suggestions?

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

vjkumar

my microphone doesn't work, I got the headphones as gift in Nov. My brother got similar headphones his works mine never worked.

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

MD1980

Is there an app that can tell me the remaining battery life on the mini BTs?

Hi,There are not JBL apps that lets you do that but there are many 3rd party apps that would allow you to see the battery status.

Ams1983

Hey! Which plug should go in the left ear and which in the right?

Hi

Ari Raft

Hi, just purchased and can't seem to connect to both iPhone and android tablet at the same time, is a simultaneous connection possible without having to turn off Bluetooth from one of the devices ????

Hi. Sorry, you cannot pair to two sources simultaneously with Reflect Mini BT. It is designed to connect to one source at a time.

MissPatti

Out of the blue, my earbuds will only play in mono (right side only) when paired to my MacBook.  Works just fine playing from my phone.  I tested a couple different sites and only mono.

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

elado

compatible with oneplus 3t?

Yes it should work with your Reflect mini.

EM23

How do I get the 'battery low' notification to turn off? It is going off every minute or so when there is still 30% remaining.

Unfortunately, there is no way to turn off the audio voice notifications on the Reflect mini BT.

TS1234

Hi, recently got a pair of Relfect mini bt. The skip track forward does not work using the volume button but does work if you double tap the play button, is this normal function? Have I picked up an older set of the headphones? Thanks.

You might find the answer to your question in our Product Support FAQ and Knowledgebase Sections. The link is located at the top of this page. To submit a support case, please fill out the Contact Us form at the same location

ROSARIO

My daughter gave me a JBL bluetooth last Christmas. The on/off button broke so now I can't use it because I can't connect it to my iphone anymore. Is there a manufacturer's warranty on that?

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

Robert Barnum

My JBL reflect mini is not connecting to my new iPad Pro. Could you help?

​We recommend contacting the vendor JBL for troubleshooting.

NoTX

I have some wireless earbuds that the vendor has EX-JBLRBEB-BLU as the stock number. They look like an older version of what you have currently abailable. I don't see how to charge them. There is no small flap like the models shown on the website.

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

Jay Jax

Is there an app that works with the reflect series? IOS 11. iPhone X. The current one does not. 

We would like to work with you directly. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

KarenBB

I’ve just been gifted a pair. Trouble is the charge only lasts 3 minutes. I’ve charged them now for a total of 50 hours so that’s not the problem. I understand the colour indicators ( they work) so I need some help pls

Sorry to hear of this problem you are having. I noticed that you are in England, United Kingdom. Please submit a case request at https://uk.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.

werrel

I have a samsung galaxy s7 and i have the jbl reflect mini bt. I want to know if i can see the battery life of this device on my mobile and how do i do it??

While Iphone devices have this ability to see the battery life status of your bluetooth device, most Android phone are lacking this ability. We would advice checking the features of your phone if it has the ability to see the battery status of your paired bluetooth devices.

Mike1911

Are these capable of multi pairing at the same time? Say for instance 2 phones simultaneously if I'm listening to music on one but get a call on another.

Unfortunately, the Reflect Mini BT can only be paired to one audio source. The multi-pairing is not a feature of this pair of headphones.

Archibalhr01

When first bought my wireless headphones they connected and worked perfectly. Now the only thing that it does when turned on is the blue flashing light. It will not pair with my phone. 

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

aydinu

i have just bought JBL Reflect Mini BT headphones. I couldn't manage to skip previous track when listening music. Holding (-) button goes to beginning of current track,I tried 3 clicks but didn't work. is there any way to skip previous track ?

The REFLECT MINI BT lets you skip the tracks forward, by pressing and holding the volume up button for 3 seconds and skip tracks backward, by pressing and holding the volume down button for 3 seconds.

Maaarie

I just purchased two of these headphones and whenever I plug them in the Red charging light stay on for 5 min max then turns off. Also can’t turn them on. Is this normal? 

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

Ashley9117

I have had mine for right at ayear and today they decided to no longer charge. I have never gotten them wet and only use them for lifting in the gym. What should I do?

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

Avag1

A rubber ear piece came off. Is there a way to replace the piece? 

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

DozyC

How do you use the buttons to skip songs? In the manual it says the volume up/down buttons can also be used to fast-forward or rewind. I have tried long pressing or double pressing the buttons but it always just changes volume.

The REFLECT MINI BT lets you skip the tracks forward, by pressing and holding the volume up button for 3 seconds and skip tracks backward, by pressing and holding the volume down button for 3 seconds.

jozzi

where can i finf the serial number on these?

With these headphones ,you can only find the serial number on the box itself .

MKH4

Are you able to pair one one set of Reflect Min BT win a second Set of Reflect Mini BT so that two people can listen at the same time?

Unfortunately you can only pair one of these at the same time. If you're looking for a bluetooth speaker that can share the same music would be the JBL Everest 300 and the JBL Everest 700 which has the ShareMe2.0 that allows you to do that.

UncleMike

I surrender. How do you turn this earphones OFF ? The manual doesn't mention it, but when I've finished my workout, an hour or two later, the earphones are still double-flashing blue an hour or so later.

The power button is the button on the middle of the volume control. You will need to press the button for 2-3 seconds until it turns on/off. You can find these instructions on the Quick start guide of the JBL reflect mini. If this does not resolve your issue, please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

AW84

Will the volume button works on both Android and iOS?

Because this is a wireless device, you should be able to control volume, track control, pause/play, answer calls with both Android and iOS.

Evelyn2112

I just received the headphones and was wondering for how long should the first charge be?

The Reflect Mini BT needs to be charged for 2 hours in order to get up to 8 hours of music playback. Please keep in mind, that the level of volume can effect the longevity of the battery life.

Loreen

How do I pair the JBL Reflect Ear Buds? I can't get them to work.

You might find the answer to your question in our Product Support FAQ and knowledge base sections. The link is located at the top of this page. To submit a support case, please fill out the Contact Us form at the same location.

MG2022

Can these pair with two devices at the same time i.e. an ipod for music and an android phone for calls?

Unfortunately ,the JBL Reflect Mini BT can only be connected to one device at a time.

LIttleJohn

I turn up the volume and it is not very loud, on an airplane I can barely hear what the earphones are playing. Any suggestions or are the jbt  reflect mini just not very loud?  Is there a way I can test the volume?  Any help appreciated. 

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

KConley

Is there an app that allows you to change the EQ on the music heard on these Reflect Mini BT headphones?

There's no JBL app available for the REFLECT MINI BT. If you're looking to change the equalizer settings on your smartphone, please check any third party music appfor added audio enhancements.

Worried

Battery is getting hot when in use, almost instantaneous, product is 1 day old. Is this normal or should I return for refund?

What you are experiencing with your REFLECT MINI BT is certainly not normal. Please cease from trying to use the unit and if it was purchased from a retailer, please contact them back for a replacement or refund. If purchased directly from us, you can call us @ 1-800-3364525 or submit a case at jbl.com/contactus and our Customer Service Team will be glad to assist you.

Marco1971

I have this wireless headphones model and I bought the new iPad Pro 12,9 2017 and I can't get it pared. I have the iPhone 6 and works ok. So I ask if this headphones can work with the new iPad Pro 2017 Best regards

Please make sure the REFLECT MINI BT is in pairing mode by pressing and holding the middle button on the inline microphone until its blinking blue and red. It typically helps to shut the bluetooth off for a few seconds and then proceed to turn it back on and make sure that it is in pairing mode. It should recognize the Reflect Mini BT headphones within 3-5 seconds.

rhcpjimm

I bought a pair of these and was able to turn them on and pair with my phone. Everything was working fine. I charged them once, and now they will not turn on again. From looking at the other questions, I am seeing that other have the same issue. HELP!!

I’m sorry to hear that you are having issues with the REFLECT MINI BT. Please try to use a different charging cable to isolate the issue. You may use a similar micro-USB charging cable to charge the unit. If you are still experiencing issues, please submit a case at www.jbl.com/support-product.html and our Customer Service team will be glad to assist you.

Kschmidt

Is it possible to update the bluetooth version on the reflect mini BT? I have been using for a while and my gear fit 2 has Bluetooth version 4.2 while the BTs have 4.0.Can't connect directly to the gear fit 2?

Unfortunately, at this time we do not have a bluetooth software update available for the Reflect Mini BT.

Bgbandit

My headphones is stuck on the red light and can't connect. What do I do?

What you are experiencing with your REFLECT Mini BT is not normal. Turn off the REFLECT BT for 15-20 minutes. During this time, reset the source device. If this doesn't help, please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.

sweden71

Where can i buy original JBL earbuds / eartips for this product, ideally in Sweden / Europe?

We do carry different sizes of enhancers available upon request.  Please submit a case to our EMEA Team at customer.support@harman.com and our Customer Service team will be glad to assist you.

Nataly

Do these stay in your ears on a run?

REFLECT MINI BT is designed to stay in your ears and provides long lasting comfort during a variety of athletic activities.

NCmountaingirl

My headphone never pair with my iPhone. I have to delete the device from my iPhone and repair them every single time - very annoying!!!! If I click the name under Bluetooth devices it says "out of range" I have my phone in my hand and headsets in my ear

We are sorry to hear that you are having this issue. What you are experiencing is not normal. Try pairing the headphone to a different source (smartphone/tablet) to isolate the issue. If you are still experiencing the issue to a different source, please submit a case at www.jbl.com/support-contact.html the Customer Service team will be more than happy to assist you.

chinjo

What is the impedance of these?

The Impedance for the Reflect Mini BT is 32 Ohm.

Neal1023

Connectivity is bad if put the phone in my jersey pocket when I ride or when I run. Is there anything to help with that?

Reception of Bluetooth can be heavily influenced by surrounding environment. Please note that Bluetooth cannot pass through your body. So when used outside, it is recommended to wear or place your Bluetooth source on the front of your body to reduce the potential signal blockage from your body.

Mike

How do I turn these on? Fully charged and can not turn them on

Hold down the power button for 2.5 seconds to turn these earbuds on.

Noriko

My iPhone does not recognize JBL Reflect MiniBT in the Bluetooth setting. What am I doing wrong?

Please make sure the REFLECT MINI BT is in pairing mode by pressing and holding the middle button on the inline microphone until its blinking blue and red. It typically helps to shut the bluetooth off for a few seconds and then proceed to turn it back on and make sure that it is in pairing mode. It should recognize the Reflect Mini BT headphones within 3-5 seconds. If its still not pairing, try to pair it with a different source to isolate the issue. If you are still experiencing issues, please submit a case at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.

Luckyyyyy

How do I turn off that crazy annoying low battery notification? Between my phone and the LED, I don't need a voice reminding me every other minute, it totally ruins the otherwise good experience. Please help!

Unfortunately, there is no way to shut off the low battery audio prompt on our headphones. We apologize for any inconvenience, thank you.

Jem224

Can I charge off 220-240 volts (I'm in Europe) or is it only 110 volts

Yes, the REFLECT MINI BT is set to auto-volt. You can plug it into either 110V or 220-240V outlets.

quirk

Are these wired Earbuds water resistant or splash resistant?

The Reflect Mini BT headphones are water-resistant which means that they can be exposed to some water however if completely submerged in water can cause damage or compromise the controls.

Holmes7

My JBL Reflect Mini BT's microphone is broken. I wonder if it can be fixed.

Thank you for taking time in sending your concern and we are sorry to hear about what happened to your REFLECT MINI BT. Please submit a case at www.jbl.com/support-contact.html the Customer Service team will be more than happy to assist you.

Stan K

Is there an iPhone app for the mini bt 

There's no JBL app available for the REFLECT MINI BT. If you're looking to change the equalizer settings on your smartphone, please check any third party music app for added audio enhancements.

torib

My Reflect Mini headphones show up as a pairing choice on my phone, but not on my MacBook Pro... any help on how to pair my headphones to my computer?

The REFLECT MINI BT should be able to connect to your MacBook Pro. To do this –

danshan

how can i stop the earphones from suddenly stop playing while running?

If the REFLECT MINI BT shuts off approximately 10 minutes it is due to the power saving feature. It is auto sensing and will turn off if no audio signal is detected. So, if you have the volume on the REFLECT MINI BT cranked up, and the volume on your source device set really low, it is very possible that the REFLECT MINI BT is not seeing enough of an audio signal to know to stay on. Please try turning the volume on the REFLECT MINI BT down a bit, and then crank up the volume on your source device to get to the level you desire. This will send a signal to the REFLECT MINI BT and it should stay on without any issues.

inigo

I bought a refelct mini 6 months ago and now i can not switch them on, any solution?

To isolate the issue, please try using a different USB charging cable and plug it in at an alternate power source.

SABSAB

Does the JBL Reflect Mini BT support the APT X-HD?

No. The REFLECT MINI BT does not support aptX-HD

Runner11

I bought a pair of headphones in mid June. But the left ear bud works while the right one is "dim" on sound quality. Is there a way to fix this or will I have to order a new pair?

I am sorry to hear that you are having this issue with the REFLECT MINI BT. To isolate the issue, try to connect the headphone to a different source(smartphone or tablet). We also recommend making sure that the ear tips are thoroughly cleaned which can cause sound distortion. If you are still experiencing the issue, please submit a case at www.jbl.com/support-contact.html and our Customer Service team will be glad to assist you.

Naush

The earpiece of my reflect mini is dirty. How much water can I use to clean it? Thanks

The silicone ear-tips can be removed and washed in lukewarm water with a little dishwasher liquid. Do not put the headphones into water. Wipe them off with a damp cloth with mild solution of dishwasher liquid. The actual opening for sound can be carefully cleaned with a cotton swab and lukewarm water with dishwasher liquid. Make sure that no water floats into the headphone.

Doctor

Just bought these headphones and the sound keeps cutting in and out

We have some suggestions if you want to enjoy the best performance from your Bluetooth devices.

Yan100

I bought a pair of earphones(JBL Bluetooth Reflect Wireless) in December 2016,and 2 days ago it began to have static in the left ear,and it doesnt play sound unless i put it in a particular position.How can i fix this issue.

It looks like the wire has been damaged. I noticed that you are in South Africa. For warranty claims, you may send an email to our EMEA Team at customer.support@harman.com and our Customer Service team will be glad to assist you.

Yan100

I bought a pair of earphones(JBL Bluetooth Reflect Wireless) in December 2016, and 2 days ago it began to have static in the left ear, and it doesn't play sound unless I put it in a particular position.How can I fix this issue?

It looks like the wire has been damaged. I noticed that you are in South Africa. For warranty claims, you may send an email to our EMEA Team at customer.support@harman.com and our Customer Service team will be glad to assist you.

JasonJamesWagner

Hello - I really like these headphones but I lost one of the "horned" ear tips and I have not been able to find any 3rd party replacements that fit. Most of them fit the Reflect model but not the Reflect Mini. Does JBL sell them or another vendor? Thx

Thank you for contacting us. We are sorry to hear that you are having issues finding a good fitting replacement ear tip for your Reflect Mini BT. Please reach out to your local JBL customer support for information regarding parts replacement and warranty options, thank you!

DennisRodman69

How water resistant are these headphones?

​IPX4 is rated to protect against splashing water from any angle.

Dcvick

I plugged my Reflect Mini BT into a car charger to give it a full charge. They will not turn on at all after that. Is there some way to reboot or reset it, so it will take a charge again?

The reset for the REFLECT MINI BT only erases the Bluetooth memory and set it to pairing mode again. It will not fix the battery issue. You may try charging it in different charging ports and use different charging cables. If the issue still persists, please submit a case at www.jbl.com/support-contact.html and our Customer Service team will be glad to assist you.

Sfsascha

Where is the Bluetooth chip located? In the earbuds or in the mic controller on the cable?

The Bluetooth antenna is located inside the remote on the Reflect Mini BT.

michaelpich

Can i charge the earphones with my original galaxy s7 charger? or should i charge it through the computer with the usb cable? the output of the charger is 5V~2A or 9V~1.67A

Yes. It can be plugged in your computer or any adapter with 5V and 0.5A or higher. It typically takes 2 hours to full charge the REFLECT MINI BT headphones. Charging is indicated when the headset shows a constant red light. When it reaches a full charge, the red light will shut off completely.

Alexia

Can you please advise if they are compatible with iphone 7? The reason I am asking is because other bluetooth devices that work with iphone 6 dont work with iphone 7

Hi

VickieS

How do you recharge 

The REFLECT MINI BT is charged by a standard micro USB charger. In order to charge the headphones, gently pull out the rubber cover just below the light indicator on the left side of the inline mic. You will see the the charging cable end. It can be plugged in your computer or any adapter with 5V and 0.5A or higher. It typically takes 2 hours to full charge the REFLECT MINI BT headphones. Charging is indicated when the headset shows a constant red light. When it reaches a full charge, the red light will shut off completely.

RSTI

Hallo from Switzerland The JBL Reflect Mini BT keep bad in the ear and fall out again and again. Are there alternatives for a better hold/fit? TX

I am sorry to hear about the issue you are having with your REFLECT MINI BT. These headsets have rubber horns (the part which loops inside your ear) and rubber sleeves (the part which goes to your ear canal), which come in the box upon purchase. These parts come in small and medium sizes and you should have both sizes included in the package. You might need either bigger or smaller rubber horns and sleeves. Since you mentioned that you are in Switzerland, you may reach our European counterparts via email at customer.support@harman.com for further assistance on how to purchase them and help you get the right fit. Our Customer Service Team will be happy to assist you

galblank

paired with my iPhone 7 they don't send an accurate battery % to the phone. It's saying 30% left and the headphones kept saying "battery low" every minute ( which is annoying btw ) and then turned off. Any way to update the firmware?

Unfortunately we don't have any software update that has been released for the Reflect Mini BT. Please try to use the earphone on a different audio source, if you will encounter the same issue please submit a case to www.jbl.com/support-contact.html for further assistance.

runnerin idaho

How do I find the serial number?

You would be able to see the serial number on the box of your JBL Reflect Mini BT specifically on the lower side corner (numbers below a bar code)

ShortymcFlury

How long does the battery last?

Thank you for the question, Reflect Mini BT when fully charged the battery would last UP TO 8 hours playing time. Please note, battery life depends on volume level and music type (bass heavy music may lower battery life).

RunSylvieRun

Are they compatible with TomTom Spark Cardio + music ? thank you 

The Reflect Mini BT utilizes the standard Bluetooth Stereo Audio drivers available in most Bluetooth enabled devices. There are two different Bluetooth protocols, one for Headset Audio used for talking on the telephone, and the other for high quality stereo audio listening. Please reach out to the Tom Tom Spark Cardio Customer Service to confirm. Our Reflect Mini BT should work with any device that supports bluetooth 4.1 or higher.

ReneeB

I have somehow accidently muted my mini BT headset. How do I in-mute it?

There is no mute function on the REFLECT MINI BT unless it was muted from the source device. You can also pair it with other source device to isolate the issue.

Albert12345

To how many devices mini BT can be paired?

The REFLECT MINI BT can be paired to multiple devices, but cannot connect to multiple devices. It can only connect to one device via Bluetooth at a time.

Jackie217

How do i turn off the Blue blinking that keeps happening When im using them

Unfortunately, there is no way to disable the light indicator. This is the unit’s way of saying that it is currently connected to your device via Bluetooth.

Bumpy

Is there an application for my smartphone where i can change the euqilizer settings or programm mikros for my headphones?

There's no JBL app available for the REFLECT MINI BT. If you're looking to change the equalizer settings on your smartphone, please check any third party music app for added audio enhancements.

Jim D

How do I charge my new JBL Bluetooth & how do I know when it is charged

It typically takes 2 hours for the REFLECT MINI BT to get fully charged.

Lily M

how to pair the reflect mini bt to a tv using the "Connect MEE audio."  Have attempted to pair and the MEE audio device with the reflect mini bt and the MEE does pair with a solid blue light.  The reflect mini bt only shows a flashing blue light.  Help.  

If the headset was connected to another device prior to your "Connect MEE Audio" device, try doing a reset, while it is off, press and hold the power/multifunction button for 10 seconds, Once status light starts flashing it is ready to pair. You can now follow your "Connect MEE Audio" user manual for pairing procedure.

aj74

Can you advance the music tracks directly from the headset or do you have to use your phone.

The REFLECT MINI BT lets you skip the tracks forward, by pressing and holding the volume plus(+) button for at least 3 seconds. You can rewind tracks by pressing and holding the volume minus(-) button for at least 3 seconds.

ofontana

I'm sure you can't thumb up or thumb down while listening to Pandora but how do you skip to the next track? pressing the volume up or down for three seconds simply raises or lowers the volume...

You can only skip the song using the Volume UP by pressing it for 2-3 seconds while listening to Pandora. For other apps like Spotify, skip and rewind works using Volume UP/DOWN pressing the buttons for 2-3 seconds.

Lakshmanan

i would like to know if it can pair with windows laptop? Also if it can be paired to laptop and phone at the same time?

Hi,

Jballa

I get beeping frequently when I wear my jbl wireless reflect. I saw a thread that says it is not normal, though for me, it is the norm. After stopping and starting the music via head phones it may go away for a time period. Then inevitably, it returns.

What you are experiencing is not normal if it doesn't have anything to do with a notification or an alarm clock, for example. Try to pair it with a different source device in attempt to find out exactly what is causing this beeping. If this cannot be prevented, please submit a request at www.jbl.com/contactus and the Customer Service team will be more than happy to further assist you.

Nisky AJG

I enjoy my mini BT, but the audio randomly drops out when I am connected to my iPhone. With the phone in my pocket, while doing yard work the audio (podcasts) keep dropping out for an instant and then comes back. Is this an issue with my Mini or iPhone?

We have some suggestions if you want to enjoy the best performance from your Bluetooth devices.

ScottWu

I often use JBL reflect mini BT to listen to Spotify with my iphone6. Recently, I found it sometimes has lag for music, I am sure it's not the internet problem in iphone6. What's the possible root cause ?

What you are experiencing with your REFLECT BT is not normal. Please try to connect the REFLECT BT to a different phone that also has Spotify. If you are not experiencing lag from it, try reinstalling the Spotify in your phone. If the steps provided did not resolve the issue, please submit a case to www.jbl.com/support-contact.html and our Customer Service team will be glad to assist you.

Sweatsalot

Is the sweat proof caveat only covered for the first year or does it cover the lifetime of the unit? 

The sweat-proof feature of the REFLECT MINI BT is permanent. Although, overexposure to water can cause damage to the sound or remote functions.

Iano

What is the Bluetooth spec? Is it 4.0?

Yes. The Bluetooth version of the REFLECT MINI BT is 4.0

paulvincent

Earbuds quit during vigorous cardio workout with no voice warnings. Attempted charging but no red light. After 30 min, tried to turn on but no success.

I’m sorry to hear that you are having issues with the REFLECT MINI BT. Please try to use a different charging cable to isolate the issue. You may use a similar micro-USB charging cable to charge the unit. If you are still experiencing issues, please submit a case at www.jbl.com/support-product.html and our Customer Service team will be glad to assist you.

JoLaw

How can I increase the microphone volume on my Reflect Mini BT without also increasing the speaker volume? On phone calls I hear people fine, but they have trouble hearing me. I use an iPhone. Thanks

Unfortunately, there is no way to increase the microphone volume on the REFLECT MINI BT. Make sure that you are speaking directly at the microphone. We also recommend running the cord under your chin instead of behind the neck for better mic performance. When the cord is behind the neck, the microphone is pulled further away from your mouth which can cause you to sound faint or distorted.

Brit

I just purchased these and had my first phone call. Caller on other end said he could barely hear me. I heard him fine and music is fine. IS there a microphone volume adjustment or other adjustments to pull out background noise?

It sounds like your phone’s current Bluetooth settings is set to Audio option only. To enable the microphone function, go to your phone's Bluetooth settings and select the REFLECT MINI BT settings. Tap on the Headset option, leaving both Audio and Headset options with a check mark. This will likely solve the issue.

acs306

My JBL Reflect Mini BTs start the "Battery Low" warnings when the battery level in iPhone Notification Center says 30% for headphones and turn off shortly. Is this normal?

You will see a battery life indicator for the EVEREST 100 on the upper right hand corner of your iPhone display, next to the Bluetooth indicator. As an addition, an audible voice will be heard when the battery is requiring a charge.

Melissssssa

Ear tip covers keep coming off the buds. How do I keep them from falling off?

Please make sure to clean the ear tip dry from dirt or wax as it will slip frequently if it does not have enough grip on the earbuds.

Lachie 123

My JBL Reflect Minis wont stay connected to my devices for more than 2 minutes and they were charging all night.

What you are experiencing with your REFLECT MINI BT is not normal. Turn off the REFLECT MINI BT for 15-20 minutes. During this time, reset the source device. Pair and test the device.

Chukudi

how do I know battery is charged

Hi,

rogle006

I love the quality of these headphones, but I fiddle with them too much to get them to into my ear with out pressure buildup/ once I get them into my ear I dont want to take them out. I'd like to switch to foam tips but I need ones that will fit? help?

Foam tips are not available for the REFLECT MINI BT. The unit comes with two sizes of ergonomic and regular ear tips that you can try out for the perfect fit. If none of the available ones fits you please submit a case at JBL.com/contactus and our Customer Service Team will be glad to assist you.

AlexO

I can't get a good fit with either of the ear tips supplied. Is there a recommended product or supplier for alternative ear tips that work well with these earphones? I need something that stays in place while running and is sweat/water resistant. Thanks

Hi Alex,

Tric

I noticed that one of the ear pieces has a rattling noise and not sure what it is from or what to do about it. You can hear it if you shake it around outside of the ear and while running you can hear it over the music.

What you are experiencing is not normal. Try to adjust the bass level lower and see if the rattling noise will still be present. If it is, please submit a case at www.jbl.com/support-contact.html and our Customer Service Team will be glad to assist you.

Joe100

Hi, struggling to connect the iwatch to the bt headphones

The REFLECT MINI BT should be able to connect directly to your Apple Watch to play music. To do this –

Jack123

Can you change the function of the middle button to skip songs instead of make the last call? 

The function of the middle button cannot be changed. However, the REFLECT MINI BT lets you skip the tracks forward, by pressing and holding the volume plus(+) button for at least 3 seconds and skip tracks backward, by pressing and holding the volume minus(-) button for at least 3 seconds.

Headphone Prob

I cannot get phone to pick up/ sync with headphones...ideas?

I’m sorry to hear that you are having a problem with the product. To place the REFLECT MINI BT in pairing mode, while the earphones are on, press and hold the power button for >2.5 seconds and the light should start flashing blue and red. This indicates that the unit is on pairing mode. Turn Bluetooth on in your iPod and you should now be able to detect, and connect to your REFLECT MINI BT. If the source device (cellphone, tablet, etc) is still having problems pairing with the headphones then please submit a case at jbl.com/contactus and our Customer Service team will be glad to assist you.

Aidin

hi Which is better Sound Quality ? this mini bt or everest 100?

They both have the same sound quality. The most distinctive difference between the two is the sweat proof feature that the EVEREST 100 doesn't have. Other than that, both have the same specifications. So if you like an earphones to use for workouts, the REFLECT MINI BT is the way to go.

jrs13117

does anyone know my jbl was stopped working tihis night when i used it for a night rainy run, and its indicators wont lights on when i charged it

It is possible that the charging port got exposed to water. The REFLECT MINI BT is sweat-proof and not completely water-proof. Allow the unit to dry off for 24 hours before charging again. You may also try using a different micro USB charging cable just to isolate if the charger is faulty.

Kevinkk3

I have a pair but have lost the rubber ear tips. How can I order replacements?

Hi Kevin,

Leeben

Is it possible to turn off the blinking blue light when headphones are paired and power on?

No, unfortunately, the blinking blue light when the headphones are operational cannot be turned off.

EthanS2121

Can you use these earbuds in the shower?

The REFLECT MINI BT is sweat-proof which allows you to use the device during workouts or rigorous activities but is not designed to be continuously exposed to water. So no, you cannot use these earbuds in the shower.

Htown

Can I connect more than 1 device?

The REFLECT MINI BT can be paired with multiple devices, but can only have one active source connected at a time.

Tschimi

I love the earphones. I have been through 3 pairs already and also bought several as gifts! I would like to know how many mAh the battery has? Saying 8 hours is a stupid statement. I supprised at JBL for this! Otherwise they are my favorite headphones yet

The REFLECT MINI BT runs with an 85mAh Lithium-Ion battery.

Valencia

My headphones constantly flash red and blue when I turn them on how do I fix this?

A red and blue light indicator on the REFLECT MINI BT means that the earphones are on pairing mode. You simply need to pair the REFLECT MINI BT with a source device (phone/tablet) to stop this. If you are still getting the same when you are already paired, please submit a case at JBL.com/contactus and our Customer Service Team will be glad to assist you.

Op333

My JBL Reflect Mini displays a solid blue light. When I hold the power button, it doesn't speak to say that it has turned on or off, and will not connect to my phone. I've only had these for about two months, so this is quite frustrating.

What you are experiencing with your REFLECT Mini BT is not normal. Turn off the REFLECT BT for 15-20 minutes. During this time, reset the source device. If this doesn't help, please submit a case request at www.jbl.com/support-contact.html and the Customer Service team will be more than happy to further assist you.

Mr Ed

lost all sound in right earphone, even with the volume at max

We are sorry to hear that you are having issues with your REFLECT MINI BT. One thing we have to make sure of is if that if your source device has a balance control, that it does not favor either sides. If you are still having issues, please submit a case at harmankardon.com/contactus and our Customer Service Team will be glad to assist you.

Soriano

Just got a pair of JBL REFLECT MINI BT when I turn it on there was no audible voice prompt and the + and -  buttons don't back track or  forward the songs is this normal.

The earlier release does not have a voice prompt when turning the unit on.

pedermh

I have problem pairing from laptop to earphones when the earphones are already paired to my phone, but not the other way around. I have to Remove Device, restart laptop, and then pair. How do I fix this?

The Bluetooth is a one-to-one connection. Therefore in order to switch or connect from one device to another, Bluetooth needs to be turned off on the initial device when connecting to the other device. For example, the REFLECT MINI BT has been successfully connected and shows up on both the computer and phone as “available device” or “connected device”. If the headset receiving audio from the smart phone and you want to switch it to the computer,

Debra B

can you control the sound on the headset?

There is no remote volume control for the REFLECT MINI. As an alternative, you can control the volume from your source device (phone/tablet)

helloo567

how can i check the battery level? Apparently the battery level is shown when it is connect to an Iphone.. what about android phones? anyway i can check the battery level with an andriod phone?

Unfortunately, a battery indicator is not available in Android devices for the REFLECT MINI BT. When the REFLECT MINI BT’s battery runs lower than 15%, an audible voice prompt will be heard indicating that the unit needs to be charged.

Kywrye

Do these headphones come with a charging cord?

Yes. The Reflect Mini BT does come with a micro-USB to USB charging cable that you can plug this in to a laptop/PC's USB port or use any USB adapter that has a minimum output of 0.5 - 2.0 Amps.

Scfghost03

The left side of them currently stopped working how do I fix this

We are sorry to hear that one side of your REFLECT MINI BT stopped working. If your source device does have balance settings, please make sure that it is not set all the way to one side. If you are still having issues, please submit a case at www.jbl.com/contactus and they will be glad to assist you.

Lori

How do I know my headphones are charging? When I first plug them in I get a red light that I assume means they are charging. This light disappears after a minute or so. Are the headphones still charging?

The REFLECT MINI BT would show a red light constantly when the unit is charging. The only time that the LED would go out is when the REFLECT MINI BT is done charging.

Nivek

Will the sound cut out if you're too loud in the mic? I play drums and the last pair of headphones I had couldn't handle how loud they were, so they were useless. I want to make sure the same thing doesn't happen again

The REFLECT MINI BT’s microphone was designed and tested for use on phone calls. We recommend looking for a professional grade headphones that are designed for the use you’re looking for.

Bazz

How long is the warranty periid

The REFLECT MINI BT has a 1-year manufacturer warranty from the date of purchase that protects you from any manufacturing defects.

Bazz

What Bluetooth version are the Mini Reflect?

The Bluetooth version of the latest release of the REFLECT MINI BT is the Bluetooth version4.0.

Papi Z

When pairing with an iPhone 5s, how do I fast forward a song or bring up Siri?

The REFLECT MINI BT lets you skip the tracks forward, by pressing and holding the volume plus (+) button for at least 3 seconds. Unfortunately, the REFLECT MINI BT does not have a button or combination to pull-up Siri manually.

Christian11o11

Are you able to swim in the water with the " Reflect Mini Bt " for long periods of time?

No. Even if the REFLECT MINI BT is sweat-proof, extended exposure to water, specially the remote, will harm the unit.

Christian11o11

Are the BT water proof ? Does anyone know ?

The REFLECT MINI BT is not water-proof but is sweat-proof for rigorous activities and/or work-outs.

Cookie11

Can I use with my ipad

Certainly. While the REFLECT MINI BT is turned on, press and hold the power button until you get a flashing blue and red light on the LED. This indicates that the earphones are now ready to be paired with a new device. Connect through your iPad's Bluetooth Settings.

space2236

I purchased a JBL Reflect Mini BT 2 months ago. About 3 weeks ago the left ear plug stops and starts working. Right one is okay. Is it broken or something else?

What you are experiencing with the REFLECT MINI BT is not normal. I noticed that you are in Israel, please contact the store that you've purchased your unit from and they should be able to assist you, or at least guide you with those who can.

JBLWOW

Hi, is there a way of updating the earbuds? Could you make the jbl headphones app compatible with the reflect mini bt?  Thank you a lot 

As of currently, there are no updates nor an application that is compatible with the REFLECT MINI BT. We'll forward this to our design team for consideration.

DJMiller109

Are they compatible with the Galaxy S7?

Yes, the REFLECT MINI BT is compatible with all Bluetooth Android and iOS devices including the Samsung Galaxy S7.

Hadinhanddidnotbuy

According to the product box here in the store, and the "what's in the box" link in this website this does not come with a charging cable. How do you charge it? Also neither the product box nor this website mentions a case or container.

We do apologize if the website does not show this. The Reflect Mini BT does come with a micro-USB to USB charging cable. It does not come with a carrying case or pouch.

Vwatten

Can i buy extra in ear silicone plugs any where? I lost mine. 

Hi,

petervangalen

I love these earbuds. But is there a way to change the action of double clicking the middle button. I would like it to activate Siri instead of redialing the most recent phone number (iPhone 6). Thanks

Unfortunately, there is no built-in way to customize what the REFLECT MINI BT's inline remote control does. There may be applications that would allow you to remap the inline remote's buttons for different functions.

Tin 1688

I just wonder than, is it wireless or not ? since I have seen the video was about wireless.

The REFLECT MINI is not wireless, the REFLECT MINI BT is the wireless version of this earphones.

Shahinoor

Hi, just have bought this product. But person of the other end cannot hear me well. I have checked the bluetooth options as well. Both call and media options have been ticked on.

What you are experiencing with your REFLECT Mini BT is not normal. Turn off the REFLECT BT for 15-20 minutes. During this time, reset the source device. Pair and test the device.

Ohwze

Is the sound isolate from the outside? Can people hearing what I hearing?

Yes. Its ergonomic ear-tips and generally, it is designed to keep the sound isolated to the one who is wearing the REFLECT MINI BT.

briq4

The battery goes down to 50% (I have an iphone) and it stays at 50% a very long time then suddenly I hear battery low. It repeats this warning about every minute or so, is this normal behavior? 

That is normal. The battery indicator on being displayed on your mobile phone won't decrease by percentage. Either it will show full, 50%, and low battery.

fares

when i use my  mini bt and call somebody the other line did not hear me well!! why!??? btw this is the first time i used it ...

It sounds like your phone’s current Bluetooth settings is set to Audio option only. To enable the microphone function, go to your phone's Bluetooth settings and select the REFLECT MINI BT settings. Tap on the Headset option, leaving both Audio and Headset options with a check mark. This will likely solve the issue.

Valera

download driver JBL Reflect Mini BT

The REFLECT MINI BT does not require any specific drivers. It utilizes the standard Bluetooth Stereo Audio drivers available in most computers. All of our BT headphones follow normal BT protocol, with A2DP stereo audio streaming. So as long as your computer supports A2DP audo codec, the REFLECT MINI BT will work without any issue.

Salar

Is there any place that I can purchase winged eartips from?

I noticed that you are in Canada, please send an e-mail to info@eriksonconsumer.com and the Customer Service team will be more than happy to assist you with the availability of the eartips.

Vic7

Can you charge it by plugging it in to the USB port on a charger/surge protector that is plugged in to the wall?

The REFLECT MINI BT can be charged using a PC or laptop’s USB adapter or using a wall adapter that usually comes with your smart devices. It is safe to charge the unit with an adapter rated up to 5V 2.3A. Difference would be that the higher the amperage is, the faster your unit will charge.

Vic7

Can you charge it by plugging in to a charger/surge protector that is plugged in to the wall?

The REFLECT MINI BT can be charged using a PC or laptop’s USB adapter or using a wall adapter that usually comes with your smart devices. It is safe to charge the unit with an adapter rated up to 5V 2.3A. Difference would be that the higher the amperage is, the faster your unit will charge.

Neos

How do i check the battery percentage?

The battery percentage is only available for iOS devices, a small battery symbol will appear, usually next to the Bluetooth symbol when the headset is paired to an iOS device. This feature is not support by Android.

joelkmcw

what version of Bluetooth is built into the Reflect Mini?

The Bluetooth version of the latest release of the REFLECT MINI BT is the Bluetooth version4.0.

RSilva

Hello, After three months of great operation, now i can't disconnect my mini bt. I press the on/off button and it remains with the blue sign. Doesn't inform "Power off". Eventhought it can pair with the devices and play the music, the volume buttons dont

What you are experiencing with the REFLECT MINI BT is certainly not normal. I noticed that you are in Portugal. For assistance, please contact the store that you’ve purchased your unit from and they should be able to assist you, or at least guide you to those who can.

Larryking13

I just got those and they sound great but I cant seem to be able to skip songs through the headphone control. I've tried to press the buttons twice but the volume goes up or down. Can someone please give me some guidance on this matter. Thank you.

The REFLECT MINI BT lets you skip the tracks forward, by pressing and holding the volume plus(+) button for at least 3 seconds and skip tracks backward, by pressing and holding the volume minus(-) button for at least 3 seconds.

liloweo7

My BT worked great for about a month then it started disconnecting randomly when the battery was fully charged. I would have to hold the on/off button for almost an entire minute for it to turn on and now it doesn't charge or turn on at all. Help!

What you are experiencing with your REFLECT MINI BT is not normal. To determine where the problem is, try using a different charging cable and an alternate power source. If this doesn't help please submit a case at www.jbl.com/contactus and they will be glad to assist you.

Hunterjeff

Hey good evening , i just lost my Reflect Mini BT. so pain,is there any help on this .

The warranty does not cover lost units. For other questions or concerns, please contact support.apac@harman.com and the Customer Service team will be more than happy to assist you.

galen

I don't understand how to the headphones connect to two devices (phone and surface pro 4). When I start the pairing process it connects to one device, if I try to hold the power button down to start pairing again it just turns the device off.

Only one Bluetooth device can be connected to the REFLECT MINI BT at a time. To put it in pairing mode, with the power off mode, press and hold the power button for more than 5 seconds. Scan for BT devices on your PC and you will find the REFLECT MINI BT and connect.

BobbyJBL

My JBL Reflect Mini BT doesn't connect to anything all of a sudden. I already tried forgetting the device on my iPhone 6s and trying to reconnect jr but jt doesn't show. I also tried on my Macbook Pro Retina and still doesn't connect. I need help. 

What you are experiencing is not normal. First, turn off the Bluetooth of your phone. While the REFLECT MINI BT is ON, press and hold the Power Button for at least 3 seconds until the LED shows flashing blue and red. Once it is flashing turn the Bluetooth of your phone ON and it should shows the REFLECT MINI BT. Connect and test if it works. If this doesn't help, please submit a case at www.jbl.com/contactus and our Customer Service team will be glad to assist you.

Henry12

Can I close the flashing of the blue light while use it ? Thank you

The flashing blue light indicates that the REFLECT MINI BT is in pairing mode and becomes solid blue when paired. The blue light is your indication that the unit is paired and being used. If the blue light still flashes while connected, it is possible that your unit has developed a fault. Please submit a case at jbl.com/contactus and our Customer Service Team will be glad to assist you.

samlee0329

When charging reflect mini BT, what is input maximum/recommended voltage & current ? can I use 5V/2A charging adapter ?

Yes. It is completely safe to use a 5V 2A charging adapter with the Reflect Mini BT, we recommend that you not use an adapter that goes beyond 5V 2.3A to avoid harming the battery.

Eskimobryan

My Reflect BT started to have connection issues. It would disconnect every now and then, reconnect, and disconnect again. I even notice that when this happens, the tone of the indicative beeps are a tone lower.

What you are experiencing with your REFLECT Mini BT is not normal. Turn off the REFLECT BT for 15-20 minutes. During this time, reset the source device. Pair and test the device.

FreddyP

How far from the blue tooth device will the ear buds work? For example, if I'm walking around the house can I leave the phone in one room and stay connected as I walk from room to room, or will I need to carry the phone with me in order to stay connected?

Nominal Bluetooth range for our portable speakers and earphones like the REFLECT MINI BT would be at 10m (32ft), with no large objects blocking the line of sight or wireless interferences. A distance farther than that would pose signal deterioration.

Midnjhft of

Does the red charging light have to be solid for the full two hours for the intial charge or if it's in sleep mode is the reflect mini still charging? Thx 

The REFLECT MINI BT would show a red light constantly when the unit is charging. The only time that the LED would go out is when the REFLECT MINI BT is done charging.

Mick F

Can't get the phones to skip to the next track. I interpreted the diagram to mean press plus twice. Is that correct?

The REFLECT MINI BT lets you skip the tracks forward, by pressing and holding the volume plus(+) button for at least 3 seconds and skip tracks backward, by pressing and holding the volume minus(-) button for at least 3 seconds.

Katanasama

How should this headphone sound? I had two pair, each one have a different noise, in one when I turn on it said, power on and the energy, on the second pair it only have a bip and that is

The REFLECT MINI BT’s older version does not have the audible voice prompts but all the newly manufactured ones has this feature.

Anita

How do I turn off the headphones?

To turn off the REFLECT MINI BT, press and hold the center power button that is located on the inline microphone. You will see the flashing LED blue light turn off on top of the volume increase button on the microphone.

jigs gaton

Does the low power voice work with iPhones? I've had two pairs now, and I don't get a voice, just a few beeps and the unit powers down.

Yes, the REFLECT MINI BT’s audible voice prompt work with iOS devices. We had an older version of the unit though that did not have this feature and used the beeps as indicators.

Zhekang

The manual says one should use a 5V 100mA wall adapter to charge the headphone. Can I use the 5V 2A wall adapter for my phone to charge the headphone? Will the high current output damage the battery?

Though the REFLECT MINI BT has a rated power input of 5V 100mA(1A), it is completely safe to use a wall adapter that can drive 5V 2A of charge to the unit. This will not cause any harm to the battery, and will actually charge your unit faster.

Ahwingor

I just purchased a Blue tooth transmitter that support aptX. Wondering Reflect Mini BT can suport aptX? Thanks.

The REFLECT MINI BT does not support aptX.

matteo

connection with siri when?

I am not sure if I fully understand your inquiry. If what you are asking is when Siri will be integrated with the Reflect Mini BT, we do not currently have an estimate nor plans of applying this. If I misunderstood your concern, or for any other inquiries, please submit a case through http://www.jbl.com/contactus and our Customer Service team will be glad to assist you.

LEANPETITE

MANUAL FOR THE PRODUCT TO DOWNLOAD 

We only have a Quick Start Guide available on the Manuals & Downloads under Specs & Support on this page, and this should provide you a guide on how to operate the earphones. If you have further inquiries, please submit a case at www.jbl.com/contactus and the Customer Service Team will be more than happy to assist you.

Sindre

Is it possible to see "battery status" on android, and by that I mean batterypercent and maybe time left?

Unfortunately, there is no way to see the specific battery level on an Android. As an alternative, The REFLECT MINI BT will play an audio voice prompt stating 'battery low' to notify you that it needs to be recharged.

SueK

Cannot get my Reflect Mini BT headphones to turn on. Thought they were dead, plugged them in to charge and still nothing. I've switched plugs, outlets, etc. Used them last week. Getting ready to send back. Less than a year old. Grrr. Thoughts?

What you are experiencing is not normal and your REFLECT MINI BT may have developed a fault. Please submit a request at www.jbl.com/contactus and the Customer Service team will be more than happy to further assist you.

roklen

Is it possible to skip track forward? No case in the box? Power on/off button?

The REFLECT MINI BT lets you skip the tracks forward, by pressing and holding the volume plus(+) button for at least 3 seconds and skip tracks backward, by pressing and holding the volume minus(-) button for at least 3 seconds. The REFLECT MINI BT does not come with a carrying case and the power button is the middle button on the in line remote.

stodi

Hey, I am wondering what's the difference between these two: JBL Reflect Mini BT & JBL Everest 100? They both have the same price and the same features. I am looking for one to mostly just use for walking on the streets without hearing the ambient noise.

The most distinctive difference between the two is the sweat proof feature that the EVEREST 100 doesn't have. Other than that, both have the same specifications. So if you like an earphones to use for workouts, the REFLECT MINI BT is the way to go.

Rbs1

Compatable w iphone 7?

Yes. The REFLECT MINI is compatible with all smart devices including the iPhone 7.

Mike23

Can you swim with them?

No. Although the REFLECT MINI is a sweat-proof headphones, it cannot be submerged in water.

3dw1n

Hi, I just buy my Reflect mini bt today. Just wondering what is the Bluetooth version of this earphone? Moreover, will the Bluetooth version of my phone change the sound quality (e.g. 4.0 vs 4.2) ?

The Bluetooth version of the latest release of the REFLECT MINI BT is 4.0. Sound quality would not be affected by Bluetooth version.

mmcnamaraoh

Where is the microphone located

The mic for the earphones is located on the in-line remote.

Ajv913

I've tried connecting my headphones to a new device that I just got but no matter what I do I can't get it to connect. I've tried holding the power button for exactly 5 seconds and more but I can't get it to pair. Help?

Please ensure that the REFLECT MINI BT is fully charged before putting it in pairing mode again. To put it in pairing mode, with the power off mode, press and hold the power button for more than 5 seconds.

Petermeijer

THE led stays on continuously and I can't connect with the device

It is imperative to know when powering the REFLECT MINI BT for the first time, LED should start flashing automatically. If it doesn't flash, pairing cannot take place. To put it in pairing mode, with the power off mode, press and hold the power button for more than 5 seconds. Search Bluetooth devices from your source device and connect to the REFLECT MINI BT. Play music and enjoy.

Joey788

I have an IPhone 5 SE. When I double click the answer button it video calls a contact. How do I disable that? Being a sport BT headset it would be wierd not to have that option?

Unfortunately we don’t have a lock feature for the REFLECT BT to disable phone functions when listening to music.

omlu

What is the warranty for JBL Mini BT?

Hi. It depends on where it has been purchased. In some countries you have 1 year of warranty, in others you have two. Sometimes the warranty is 6 months, and the remaining 18 months it is up to your to prove that a defect was present from the outset. Please check with the place of purchase, or contact the Harman Helpdesk for detailed info.

aaxx

Today I contact local JBL distributor cause I realize my Reflect Mini BT doesn't support previous song with any action of buttons .They said mine is old model and naturally don't support. How iPhone compatible one just support forward only? Is this true?

No. The REFLECT MINI BT lets you skip the tracks forward, by pressing and holding the volume up button for 3 seconds and skip tracks backward, by pressing and holding the volume down button for 3 seconds.

Bill73

Bought the reflect mini BT today.  Charged them until the red light disappeared but I can't pair it to my IPhone.  Any ideas?

It is imperative to know when powering the REFLECT MINI BT for the first time, LED should start flashing automatically. If it doesn't flash, pairing cannot take place. To put it in pairing mode, with the power off mode, press and hold the power button for more than 5 seconds. Search Bluetooth devices from your source device and connect to the REFLECT MINI BT. Play music and enjoy.

PTRetired

Is the microphone waterproof when running in the rain - my current headset (not JBL) starts crackling when in the rain so I'm looking for a decent set that has a waterproof mic

Hi. No, the microphone is not waterproof. And neither is the headphone. You can cover the remote with a small piece of cling film. That will not deteriorate microphone sound much, and will keep rain out.

Nomis

Can we track backward using the control button on reflect mini bt?

Yes and to skip tracks backward, press and hold the volume down button for 3 seconds.

patryk

How long lasts a warranty for Reflect Mini BT headphones?

Hi. Warranty terms vary around the world, so the only way to find out is to either ask the shop where you buy the product, or check with us what the terms are for your country. If Harman does not have a web shop in your country, you will usually have to ask the distributor, if there is one. If you buy from a JBL web shop in Europe, you will usually have 6 months of warranty, and 18 months of reclamation right. In the USA, you have one year warranty.

AlanYVR

Are these earbuds the type that is meant to go right into the ear canal (can't hear very much outside noise) or sit pressed up against the ear canal opening (can still hear the surroundings)??

This earphones are designed to rest against the ear canal opening. However it doesn’t have an active noise cancellation feature and surrounding can still be heard.

Adam A

Hi. These fit very well but I was hoping to find a larger ear tip (small and medium come in the box). Where can I find these? Thanks.

Being that the REFLECT MINI is designed for smaller ears, it only only comes with a small and medium size of the ear tip.

Mattias Manitski

I can't connect to Siri on my iPhone by holding the power button. It shuts down instead of course. Is there a way to configure the power button to the same function as the iPhone home button? 

No, this is not possible. Siri is activated by pressing the play-button for some seconds. Since the play-button on the headphone doubles as on/off button, pressing and holding it will simply turn the headphone off.

West

 I need instructions on how to use the headset to activate Siri on my iPhone and iPad 

No, this is not possible. Siri is activated by pressing the play-button for some seconds.

mstonermd

Do the headphones have an auto-off feature?

Yes ,The Reflect mini BT does go off once there's no audio coming from the source.

Rob Z

Reflect Mini aren't playing as loud as they were out of the box.  All phone volume is turned up, same with the headphone volume.  What's the issue? They played loud at first but now low.

It looks like the earphones are not working as it is supposed to. If the earphones are within one year from purchase, please do submit an email case towww.jbl.com/contactus and our customer support team would be able to assist with the warranty of the speaker.

SRH10

I just bought my Reflect Mini BT last night, charged them up, and the right earphone has no sound. The left work perfectly. Is there a way to fix this?

It looks like the earphones are not working as it is supposed to. If the earphones are within one year from purchase, please do submit an email case towww.jbl.com/contactus and our customer support team would be able to assist with the warranty of the speaker.

Emcdon86

Headphones stopped working mid song and now. Violet light is staying on, even while trying to charge it.

It looks like the earphones are not working as it is supposed to. If the earphones are within one year from purchase, please do submit an email case to www.jbl.com/contactus and our customer support team would be able to assist with the warranty of the speaker.

ggpa

How do I "re-pair" the headphones to a device? I first paired them to my iPhone.  I want to pair to my iMac.

In order to connect to a different Bluetooth device, make sure that the unit is turned off. You then must press and hold the center button located on the inline mic for about 3-5 seconds. You should see the light blink red and blue while it is in pairing mode and the audible voice should state, "power on......looking for device”. You should see JBL Reflect Mini pop up on the device that you are attempting to pair it with. Choose that option and wait for the audible voice to state, “connected”.

Fahad17

When the battery becomes low, there is a voice that says "battery low" repeatedly. Is there a way to turn off  that voice ?

Unfortunately, there is no option to turn off the battery low voice indicator on the Reflect Mini BT. The voice indicator will give you the low battery reminder every 10 minutes until it eventually dies or until the unit is charged.

Carson70

What happens to the light when the unit is charging? When the unit is finished charging? Does it go blue from red or just turn off when charged?

When the headphones are charging, you will see a solid red light on the top of the inline microphone. Once the headphones are fully charged, the red light will turn completely off. If you have IOS device, you will be able to see the battery life indicator in the upper right hand corner next to the bluetooth symbol.

Timz

Any tips or tricks on how to fit the plain eartips?

The extension part of the ear tip is to fit under your Cymba and the bud part itself is to fill the concha of your ear for the nest comfort. Please keep in mind that we have three sizes to choose from to try on for the best fit option. If you are still having issues with the fit, please contact your local JBL Customer Service for Support.

OscarDD

Is there any way to check how much battery life is remaining? With my previous headset, for instance, I could press volume up/down while a song is paused and a message saying low/medium/high would be played.

The Reflect Mini BT provides you with 8 hours of playback time. Typically when you are down to the last 30 minutes of battery life, you will hear an audio voice prompt stating 'battery low' If you have an IOS device, you will be able to see the battery life indicator in the upper right hand corner next to the bluetooth symbol.

Fredrik

How do the JBL Reflect Mini BT compare to the JBL Everest 100? They seem to be quite similar in price, specifics, etc. What differences should I consider when choosing - audio quality, fit for workout, tech, etc?

The most distinctive difference between the two is the sweat proof feature that the EVEREST 100 doesn't have but the REFLECT MINI BT has. Other than that, both have the same specifications. So if you like an earphones to use for workouts, the REFLECT MINI BT is the way to go.

Rubindoc

Is this compatible with the iPhone 6?

Yes, the REFLECT MINI is compatible with the iPhone 6.

cat28

is this compatible with android smartphones? do the controls work with android smartphones?

Hi

Venkatesh

Automatically disconnected It's not getting paired On my galaxy note 5

We are sorry to hear about the issues you are having with our product. What you are experiencing is not normal. The Reflect Mini BT is compatible with the Galaxy Note 5. We recommend contacting your local JBL Customer Service for technical support.

GPFarls

Hi. My audio for telephone calls is faint or static laden for the person taking my call. Are there any fixes or settings that I can change to improve this? Other than this, I think your product is well manufactured.

Please try the following:

Huzz

Would this work with Radio onmy Iphone?

Yes, the REFLECT MINI BT would work with radio on your iPhone.

Sergi

Whenever I attempt to play media on my headphones, There is a constant beeping that stops at the press of a button but then continues soon after. Also before the beeping starts, The media plays very softly and the volume cannot be raised.

What you are experiencing is not normal if it doesn't have anything to do with a notification or an alarm clock, for example. Try to pair it with a different source device in attempt to find out exactly what is causing this beeping. If the problem persists with other source device as well, the REFLECT MINI BT may have developed a fault. Please submit a request at www.jbl.com/contactus and the Customer Service team will be more than happy to further assist you.

blueblood4

I Bought the headphones but music is only coming out in one ear. is there a fault ? how can i fix it ?

Please check the settings in your source device and ensure that the balance (left to right) is set in the center. This will likely fix the issue.

DavidN

I just bought a pair of JBL Reflect Mini BT and and the earbuds are to small and don't fill out my ear so all the bass is lost. Where can I get bigger ear eartips/earbuds as the headphones only came with small and medium? 

The REFLECT MINI BT is designed for smaller ears, it only comes with 2 different sizes of ear-tips. The REFLECT BT may be a perfect fit for you, it comes with 3 different sizes of ear-tips (S,M,L).

Mish

I bought the JBLs 3 days ago, charged them 2hrs, used them for 1hr, switched them off by the middle button(voice confirmed "power off"), the next morning, the battery was empty so I repeated all and this morning again empty. am i doing something wrong?

We are sorry to hear about the issues you are having with our product. What you are experiencing is not normal. Please contact your local JBL Customer Service for technical support and information regarding your warranty options.

Renae

How do you know when the battery is fully charged?

When the headphones reach the maximum charge time, the solid red light that is located on the top of the inline microphone will shut off completely. It typically takes 1.5 hours of charging time in order to receive the 8 hours of playback time.

Rodjon56

Is there an equalizer app for the reflect mini by?

Unfortunately, there is no equalizer application you can use with the Reflect Mini BT.

Robbie

how many hours of play on a full charge?robb

When fully charged, you should get 8 hours of audio playback on the Reflect Mini BT headphones.

sjpep22

Can you pair these simultaneously with 2 devices?  I have a personal and work cell phone and I want to replace my bt earpiece with these and don't want a separate set of headphones and earpiece.

The Reflect Mini BT can be paired to multiple devices, however; it cannot be connected to more than one device at a time.

Zero

Are these earbuds magnetic like the Jabra ROX?

No. The Reflect Mini BT headphones does not feature the magnets.

Hunter

How do you advance to the next track? Quickly pushing on the center button only turns the unit off.

It is possible that you are pressing the center button too long when trying to advance to the next song which can cause the headphones to turn off. If you are still experiencing issues with the headphones turning off when you are trying to skip tracks, please contact your local JBL Customer Service for technical support.

B Eazy

My head phones are fulled charged as indicated by the solid blue light...however the they will not power up 

When the headphones are charging, it will indicate a red solid light on the inline microphone. Once they are full charged, the red light will turn off. When trying to connect to a device, press and hold the power button for 3-5 seconds, your device should recognize the Reflect headphones within a few seconds on your discoverable devices. If you still continue to have issues powering on or pairing your Reflect Mini Headphones, please reach out to your local Customer Service for technical support.

Jessica1234

Is it normal for the charging light to turn off within couple of seconds to be connected? or is it normal for the orange light to turn off and I just have to wait the 2 hours to disconnect them?

When charging the headphones, you will see a solid red light on the inline microphone. When the headphones are fully charged, the red light will turn off. When attempting to connect the headphones to a device, press and hold the power button and you should see the lights flash blue and red as it searches a device to pair to. The headphones should connect to the device within a few seconds. You then will see the light change to a blinking LED light indicating that it is connected. If you are still experiencing issues with connectivity or charging, please reach out to your local JBL Customer Service for technical support.

Dee d

Can I talk to someone on my iPhone or are these just for listening to my music

The Reflect Mini BT has an inline microphone that allows you to talk on the phone and skip tracks.

JasonSLopez

Is there a best practice in getting the right fit? I can only get any bass when I press the bud into the canal itself otherwise the earbud just hangs outside with very little bass. I've tried all the sizes

Because this is a mini ear bud, it is possible that it is too small for your ear. The non mini Synchros Reflect BT has the regular, larger sized ear buds that might be a better fit. With a better fit, you should experience better sound quality and occlusion.

RAK196

My JBL reflect mini BT has problem, it show red light (not flash) and it doesn't response anything even I try to press on-off, no response. Has anyone face this issue and how I can resolve it? Pls advice, thank you.

We recommend making sure the headphones are fully charged before trying to turn them on. Press and hold the center button for 5-7 seconds on the inline mic. It helps to have one or both ear tips in the ear in order to hear the indicator on when it is powering on in search mode and connected. If the Reflect Mini BT is already recognized as a device on your phone, forget the device to reset the search mode. Once the headphones are in search mode, your phone or device should recognize the headphones within 3-4 seconds and automatically connect. If you are still having issues turning the headphones on, please contact your local JBL Customer Service for technical support.

Mackenzie

I purchased these earphones in early January and I absolutely love them! Unfortunately, I lost the ear tips and I need another (I only have one attached now and I have misplaced the spares) is there a way to only buy the ear tips?

Please reach out to your local JBL Customer Support for information regarding replacement ear tips for your model.

Mimi12

How do I routinely clean the parts that go in the ear?

We recommend using audio wipes to clean the silicon rubber tips on all JBL in-ear headphones.

Faza

Is it possible to answer the phone whilst listening to music? if so does it pause the music? can I speak using the mic or do I have to disconnect the jack from my phone and use my phone in the normal way?

Hi

Varox

Wich one is better these ones or the synchros? 

There is no difference in sound quality or performance with the Reflect Mini and the Synchros Reflect. The only difference between these models is the Reflect Mini features the much smaller ear buds as opposed to the regular medium sized ear buds that the Synchros Reflect headphones offer.

JRay

Do these earbuds work for playing music with my iPhone / iPad?

Yes, the Reflect Mini BT will play music from any device that has bluetooth capabilities.

Samhendoo

Where can I locate compliance information for the Reflect Mini BT? Such as declaration of conformity etc. 

Please contact your local JBL Customer Support and they will be able to provide you with a link to our Declaration of Conformity for our products.

Defected

Is there an app on the App Store to use with them in order to remove the beeping sound for when the music is too loud?

Hi Jersey. If I understand your question right, this is about the "beep" that you hear in the headphones when you have reached maximum or minimum volume level. Please note that this sound has no relation to the actual sound pressure level, which to a very large degree depends on the source's volume setting, but is only meant to be a prompt, informing you that you have reached maximum (or minimum) volume setting, and no further change happens if you keep pressing volume up or down. There are no apps that can remove this beep. It is part of the design.

JG99

I accidentally left my headphones on over night. I went to charge them this morning and when I plug them in instead of being a solid red light, it is a flashing red light and does not charge. Does this mean something?

If the headphones will no longer connect to a device or charge properly, please contact your local JBL Customer Service for Technical Support and information regarding your warranty options.

b1097

I just got these today and when I was using them at the gym they would frequently drop connection, It wouldn't stay dropped it just sounded like the song was coming in and out. Any reason why? 

We are sorry to hear about the issues with our product. Reception of Bluetooth can be heavily influenced by surrounding environment. If your product offers stable streaming performance when phone and bluetooth device are in the same room, with no large objects blocking the line of sight, then your product is performing as specified. Please note that bluetooth cannot pass through your body. For best performance, have you device located on the left side of your body. If you are still experiencing connection issues, please reach out to your local JBL Customer Service for technical support.

Dogs

I love my new JBL reflect mini bt but I have two questions. One is How long does it take to charge. Two is How long does it last once fully charged

It typically takes 2 hours to charge the Reflect Mini BT in order to get the full 8 hours of playback time.

LEAH

DOES THIS ONE HAVE A MIC FOR PHONE CALLS?

Yes, the Reflect Mini BT features the three button microphone that enables you to answer and hang up phone calls.

George_svt

I have bought two pairs of Reflect MINI BT and they do not charge Is there a problem with your product? already change them with the warranty still not charging  What can I do?

In order to properly charge the Reflect Mini BT, plug the micro USB port on the top left side of the controller where the outlet is located, then proceed the plug the other end into your computer or wall adapter. You should see a solid red light on the top of the controller to indicate that it is charging. The light will turn off when it is fully charged. If you are still having difficulties charging your headphones, please contact your local JBL Customer Service for technical support.

Jess10

Hi - I bought these about a month ago and the mic has suddenly stopped working after a run. Not sure if its due to sweat (as I sweat a lot) but should I wait a day or two to see if the sweat/water content inside the mic piece dries up? Thanks

It is possible that sweat is compromising the mic. If after a few days the microphone is still inoperable, please contact your local JBL Customer Support for information regarding your warranty options.

papatony

can i use them with a windowsphone ?

Hi,

trobotcrow

What version of bluetooth does it have [I don't see specs anywhere], and can you pair to 2 devices simultaneously [so you can listen to a computer/tablet and yet still answer your phone]?

The Reflect Mini BT comes with the 4.0 bluetooth version. Unfortunately, it cannot be connected to two devices at a time.

bosch

Headphones suddenly stopped working nad quit pairing to Iphone.  The blue and red lights are both on, but the iphone is not showing it as discoverable.  Please let me know if I can reset them somehow, or if the purple light means something is wrong

We recommend forgetting the device on your iPhone. This will help reset the bluetooth search range. Once you forget the device, it should show up on your discoverable devices and you should be able to connect the headphones again. If you are still experiencing issues with connecting your device, please contact the JBL customer Service for technical support.

billw

Hi, just recently received these & am pleased with the design sound weight etc. but not the quick start guide when a recv. call pressing the power button mutes the current call but can't reconnect unmute. please help tech challenged me. thanks

You may be pressing the center power button for too long which is causing it to mute the call. Try pressing the button quickly for 1 second in which you should be able to successfully answer and hang up the call and pause and play your music. If you are still experiencing issues, please contact the JBL Customer Service for technical support.

Puzzled1234

What is the range and strength of the devices signal ? I ask because if I am about 6 ft away or if there is any obstruction it begins to cut out. ( ex: if i put my hand over it )

Reception of Bluetooth can be heavily influenced by surrounding environment. If your product offers stable streaming performance when phone and bluetooth device are in the same room, with no large objects blocking the line of sight, then your product is performing as specified. Please note that bluetooth cannot pass through your body. For best performance, have you device located on the left side of your body.

Jeff1014

How do you sync these I am not seeing them on my Iphone 5

Please make sure to press and hold the power button on the inline mic for 5-8 seconds until you see the light indicator flash red and blue. This indicator is located under the right ear bud housing. The synchros BT headphones should pop up on your available bluetooth devices on your iphone5. If you are still having issues with pairing your headphones, please contact the JBL Customer Service for technical support.

Cans1978

Three questions: 1. Will the remote function to skip ahead on tracks? 2. Is the cord made from the same flimsy nylon material that my 2 useless pairs synchros are? 3. Is the cord one solid piece, or again does it have the silly "extension" cable?

The Reflect Mini is featured with the one button microphone which allows you to skip tracks. The cord is made out of a rubberized vinyl material that is durable and highly reflective. The cord does not feature an extension cable, it is all one piece.

alex27

I just bought these and in the right ear bud there is something that shifts back and forth inside that makes a rattling sound. I can Hear it over the music and is very annoying when I am running. Is this normal?

We are very sorry to hear about the issues you are having with our product. What you are experiencing is not normal. Your headphones come with a one year warranty. We recommend contacting the JBL Customer Support for information regarding a replacement for you.

Reboot101

Earphones just dropped BT connection with phone and froze, red light stays on, don't want to switch off  

We are sorry to hear about the issues you are having with our product. Your headphones come with a one year warranty. Please contact the JBL Customer Service for technical support, thank you.

mikeda5

Hello, using windows xp with USB Dongle Bluetooth, pc sees the head set but the head set says device not found. What do I need to do to get the head set to pair with the pc? Thanks.

We are sorry to hear about the issues you are experiencing with our product. Please contact our JBL Customer Service for tech support regarding your headphones.

bluelightnomore

Is there away to turn the blue light from flashing all the time - it's annoying at night?

The blue flashing light indicates when the device is connected. Unfortunately, there is no way to turn off the flashing blue light unless you want to shut the unit off completely.

Hawaii

Bt Reflect Mini   why does this Headphone not have "Smart Technology" i would love to control my Depth Of Sound. 

Unfortunately, the Reflect Mini were developed more around fit and security and used for sport and activity purposes. If you are wanting a headphone that you can control sound and depth, both the Everest Elite 300 and Everest Elite 700 have this ability when you download the TrueNote app.

Mikeofphoenix

How do you know the headphones are completely charged? How long does a charge last?

When charging the Reflect BT, a solid blue light indicates full battery. If you have an IOS device, the battery is also shown in the upper right corner of the phone next to the phone battery when the headphone are connected. Depending on how high you have the volume and what you are listening to, you should be able to receive 6-7 hours of battery life.

Hoop

How long is the cable?

The length of the Reflect Mini BT is approximately 19 inches.

Eileen

What is the warranty on these

The Reflect Mini BT comes with a 1 year warranty.

Satellist

How do I know when its full charge? Red light is going off after 2 hours is it normal or should I see blue light ?

When the unit is charging, you will see a solid red light. After the unit is fully charged, the red light will go off.

robert v

my reflect bt won't charge i purchase 3 months ago

We are sorry to hear about the issues you are having with our product. Your headphones come with a 1 year warranty. Please reach out to our JBL Customer Support for information regarding your warranty options, thank you.

wouldBeGoodToKnow

When connecting to my windows 7 laptop, it says DRIVER NOT FOUND. Where can I get the driver. Does this work with Windows??

As long as your windows device has a bluetooth option and is in pairing mode, it should connect to the headphones. The driver not found issue may be a problem with your computer settings. If you are still having issues with connecting your headphones, please contact your local JBL Customer Service for technical support.

Vanessa

How do battery Charges?

You charge the battery through the inline mic with your standard micro USB charger.

Dixie0183

I just bought my buds today. I wanted them to charge one full time before I actually started using them. The red "charging" light keeps going off. Is it supposed to do that or is it supposed to turn blue when they are fully charged? 

When the device is fully charged the red light will completely shut off.

Ewagner4

Had them just over a year.  Suddenly they won't hold a charge at all. Suggestions?

The Reflect Mini BT comes with a one year warranty. Please contact our JBL Customer Support regarding your warranty options.

Asen

I observed that connection disengaged for just a short time(like half second or 1) while I was walking with my smart phone in my pocket(trousers), Could you please inform me what the range of the device is and what obstacles can block the connection?

In order to receive the best wireless connection without any interference or connectivity issues, make sure to have the device in your front pocket. Avoid setting the device on metal desks, microwaves, etc.

Rob1949

I just received my Reflect Mini BT and am disappointed by the manual-instructions. I had to use a magnifying glass to even see the words. I came here to download some instructions but they are not available. Please direct me to a download manual please.

Our apologies that we do not yet have the Reflect Mini Manual on JBL.com available yet. We are diligently working on correcting this and should have it available to the public soon. At this time, we recommend downloading the Synchros Reflect BT Manual that is now available. This will have the same technical components and quick start guide as that Mini BT.

Deb1

How do I order replacement ear tips?

Please contact the JBL Customer Support regarding replacement ear tips, thank you!

paul17

Now whenever my headphones try to pair with my phone it's asking for a PIN #. It didn't do this before and I'm wondering why it's doing it now? Is there a PIN # for pairing?

There should not be a pin number in order to pair. Typically if this happens, you should try entering "0000" as the passcode. If the problem persists, please reach out to JBL Customer Service for technical support, thank you!

Jasonau

How do I turn it off to save power?

Just push the power button for about 5 seconds and it will switch off. You will notice, the small led will not be flashing when the device is switched off.

Lee Ann

I just bought a pair of the Reflect Minis but the remote doesn't work. Are they compatible with Android? If not, how can I check if your products are Android compatible before purchase. Please help. Thanks in advance.

The Reflect Mini comes with a one button mic that is compatible with all smartphones. Have you tried using the mic on another device? If you problem persists, please contact our Customer Service for technical support, thank you.

Jimmy K

"These are super lightweight earphones." But what is the actual weight?

Thank you for your question, the actual weight of this unit is .43 lbs

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