JBL - Endurance Peak Wireless Earbuds

Category: Fitness Electronics


I have had the JBL Endurance Peak for 2 weeks and have only used them 4 times (that's how many times i have been out jogging). The sound is very good and i don't mind the connectivity issues for the price. However, all of the sudden the left ear bud will not charge at all and that can not be expected of any earbud within such a short period of time.


The Good: the wraparound style made for the first set of earbuds in my life that didn't fall out of my ears while running.


Really were great to start. The best over ear buds on the market, but then the left earbud stopped working. It seems like it has a bad connection and crackles, but the earbud won't work, even after a factory reset.


Have had these for about a week and am super impressed! Not the loudest headphones but the volume is adequate. Granted, I listen as loud as possible when working out but took a hike the other day and it was perfect. Having said that the sound clarity is really good especially considering these are Sport earbuds. I think a lot of the negative reviews don’t actually take that into account.

COMMENTS

Deepns1

How and where can I get additional silicon ear buds when I need new replacements. The small size fits best in my ear, giving the best sound. I am writing to you a second time, thank you for your email regarding covid19 limitations. Still waiting.

Hi, for the ear tips of our Endurance Peak, please send an email case to our Customer Support Team or if there was a previous email, just reply to it: https://bit.ly/2VSsPCV

Daro

I have a JBL Endurance Peak earbuds. They work great for listening to music, but the left earbuds has no sound while making phone call. Can you tell me if it's that normal or is there a solution to make the left earbuds work when making a call?

Hi, for our Endurance Peak, when receiving or making a phone call, there will be no sound on the left side. All audio on phone calls will be through the right side.

Danman

Hello I bought the JBL Endurance Peak and they work great but I lost the Charging case. Is there a way so that I can only buy a charging case instead of the whole thing?

It's not economical to just get a charging case since its retail price almost cost as a complete set of the headphones.

Mjbgal

Do these over the ear buds work well with glasses?

JBL Endurance Peak should be worn using the hooks on the earpiece for a secure fit. Using it while wearing glasses may compromise the fit on your ear.

Jonny boy

Would you recommend these pair of wireless earbuds or the JBL Reflects Flow. Just which one has the better performance for sports?

They are both designed for sports. It would be up to you on what feature you need most. The JBL Endurance Peak has 4 hrs playtime + 24 hrs backup power from its charging case with volume controls and PowerHook design. While the JBL Reflect Flow has 10 hrs playtime + 20 hrs backup power and an Ambient Aware feature that enables you to hear what’s happening around you while still enjoying your music. It also has TalkThru feature allows you to have a conversation without taking off the headphones.

Tschneid 14101

I got these ear buds about 2 months ago and right away they seemed to not charge correctly. I haven't really used them all that much and now the Right ear bug won't turn on or even reset. The left one has been dying for about a week and still won't charge

We'd like to work with you directly so we could try some troubleshooting with your JBL Endurance PEAK. Please reach out to our Customer Support through here: https://bit.ly/2Jc8wJp

Palex

My JBL Endurance charging case is not charging. I am charging the case via Laptop USB port and how long will it take to full charge the case?

It will take less than 2 hours to fully charged your JBL Endurance Peak, Please use a different port or charging brick and check the LED indicator of the charging case. If you need help, please reach out to our Customer Support so we can assist you: https://bit.ly/2VDDWOD

Steph3

How long does the earphones last? I'm not asking the length of playtime with one charge, but how long until the break? I bought Endurance Sprint, and I loved them ALOT, but they only lasted 1 year, so I'm curious as to how long these last?

As long as you regularly clean your JBL Endurance PEAK from water and corrosive sweat, you'll be able to make it last longer.

Anonymous

Hey, just got a pair of these and find the sound better without the ear enhancers, doe this affect the waterproof or anything else? Thanks

No, this will not affect the waterproofing of our JBL Endurance Peak. This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

Jrizzi

Just bought a pair of the endurance peak wireless buds. If music isn't playing or talking on the phone for a few minutes they turn off. The only way I can get them to turn back on and reconnect is to take them off to power down and put them back on. Fix?

We'd like to work with you directly about your JBL Endurance Peak and try some check some settings. Please reach out to our Customer Support. We're here to help.

Tamu124

Must you use both earbuds, or can I use one?

You can only use the right earbud alone since it's the primary earbud but we recommend using both earbuds for the full sound experience.

GW51

My laptop needs a PIN to pair earphones? How do I find the PIN?? I had no problem with my phone or iPad, only with my laptop.

It's normal for some devices to have a pin required when pairing Bluetooth accessories. Please note that this isn't a requirement for our headphones. Putting in combinations like 0000 or 1234 should do the trick to connect our JBL Endurance Peak to your device.

Daunine

I recently used my brand new headphones on a team call and it keep giving really loud feedback to my team members and the audio kept cutting in and out. Can you please help me to understand how to fix this? Meeting is rescheduled to tomorrow

We would like to get more information to help you out, please contact us so we can assist you:

MeToo

My left earpiece volume is much louder than my right earpiece volume. How do I balance them?

We would like to get more information to help you out, please contact us so we can assist you:

Teemoe

Hello, My right earbud seems harder and harder to charge. I have to reinsert it like 10 times in order for it to charge. What can I do to fix this?

We would like to get more information to help you out, please contact us so we can assist you:

deafpeace21

My earbuds turn off after 30 sec. of no use. Other than taking them off & starting all over, is there another way to get them to reconnect to the bluetooth? I have already tried the tap once, then hold for 5 sec. with no use.

We would like to get more information to help you out, please contact us so we can assist you:

RUBE82

my earbuds are paired, but once stand by mode activates I can not get the earbuds to pair again so i can use them.

We would like to get more information to help you out, please contact us so we can assist you:

Tim W

I just bought a pair and every time I walk outside wearing them, with the phone in my pocket, the Bluetooth cuts in and out. The temperature has been in the 30s and 40s Fahrenheit. It only resolved itself when I step indoors. 

We would like to get more information to help you out, please contact us so we can assist you:

Karyn

Can I wear them in the shower

Yes, you can wear them in the shower given you don't shower longer than 30 minutes. These earbuds are rated at IPX7 and can withstand immersion in water up to 1 meter for up to 30 minutes.

LadyT

I’ve Lost My Case With My Left Ear Piece in Them! But My Right Ear Still Connects! Eventually they will go Dead What Can I do?? Is It A Such Thing As Buying/ Replace the Case For my Right Ear?

We would like to get more information to help you out, please contact us so we can assist you:

Lukaboy19

I bought these in November and now in February the right earbud is much quieter than the left. I’ve factory reset them but nothing seems to work. Also it only sounds proper when I push it all the way down in my outer ear 

We would like to get more information to help you out, please contact us so we can assist you:

Capt Al

left side will not work now, worked for a couple weeks. did factory reset same issue

We'd like to work with you directly and try some troubleshooting with your JBL Endurance Peak. Please reach out to our Customer Support, and our representatives will respond within 24-48 hours. We're here to help. https://support.jbl.com/us/en/

Griffdogg

How to turn volume up very low

Place your finger on the JBL logo on the right ear bud. To turn the volume up, swipe your finger up toward the sky. To turn the volume down, swipe your finger down towards the floor. The user manual can be downloaded directly from JBL's website.

kyoung924

I accidentally left the left bud in my pants and it got washed, it still plays music but the volume is lower than the right bud. Can it get fixed?

Our JBL Endurance Peak has an IPX7 rating which means that it can only be submerged in water as deep as 3 feet for up to 30 minutes. Anything longer than that may cause damage for the headphones. We'd like to work with you directly and check your options. Please reach out to our Customer Support. We're here to help. https://support.jbl.com/us/en/

Jess85

Just bought these yesterday. So far they're great except for one thing. I can listen to music perfectly from both earbuds on my phone, but when I answer phone calls only the right one seems to work. Is this normal?

What you are experiencing is normal. Our JBL Endurance Peak's phone calls only come from the right earbud and will return to play music on both sides after the call. If you need more help, please contact us here. https://bit.ly/2zwFkYM

Noel135

What about the bass?

To ensure you're getting the bass, please select the best fitting ear tips and enhancers to provide a good seal and maximize the sound.

RandomRican

If you were to have two of these headsets/earbuds, can both be used on a single phone (in my case Iphone 11).

The iPhone software only supports connecting to one audio profile device at a time. You can be paired with multiple headphones, but the sound can only ever come out of one set. In case you have a mobile phone that is capable of using two headphones at the same time, then it will work.

jack attack

do these have internal storage?

Our JBL Endurance Peak doesn't have internal storage for music. You can check out our JBL Endurance Dive for that feature so you can play in MP3 mode when swimming: https://bit.ly/2SfuUFT

JNguyen

Are there any replacement enhancer available? Also, any in different sizes?

We would like to get more information to help you out, please contact us so we can assist you:

sysinternals

These come with a micro-USB to USB-A cable, but no AC adapter. Which adapter are safe to use with these earbuds? For instance, would Apple's 5W USB-A power adapter work (1 A output). Or the 12W from Apple (2.4 A output). Or is 2.4 A too much?

The minimum recommended output is 1 A. Both power adapter would work since the device will negotiate automatically on which power output to use.

Poom

I can't increase the volume

We would like to get more information to help you out, please contact us so we can assist you:

PaigecM

How do I put these headphones into pairing mode?

JBL Endurance Peak will enter pairing mode automatically once it's powered on. To turn the headphones on, spread apart the right power hook from the cord. There will be a solid red LED, and then it will flash blue as it begins to search for a device to connect with. Endurance Peak should pop up on your discoverable devices within a few seconds, and you should be connected. For more information, please check page 11 of our Quick Start Guide here: http://bit.ly/34QmN7H

DMMChelsea

Is there a way to increase the volume when using this with my mobile? I have the volume on the phone up all the way already and can barely hear.

We would like to get more information to help you out, please contact us so we can assist you:

drl127

Just got a set for Christmas and I have a question. the phone part of the ear peace seems to time out after 5 minutes of being on and disconnects from my phone is that normal?

All JBL products when in idle for 5 - 10 minutes, it will shut off to save its battery power. If your JBL Endurance PEAK powers off while in use, please contact us so we can work directly with you. https://bit.ly/2QbRsr2

Anonymous

I bought these a couple weeks ago and the left one Started randomly playing a banjo sound every now and then and now it just stopped working. The right one works fine but not the left. When I place it back to charge it flashes a red light so it’s not dead

We would like to get more information to help you out, please contact us so we can assist you: https://bit.ly/2zwFkYM

Jake1wv

Do they fit comfortably with glasses 

We recommend that you wear your JBL Endurance Peak first before the eyeglasses. Comfortability would also depend on how the temples of your glasses are designed.

Jwrightj9

Do I need to have both the right and the left head set in order for them to work 

JBL Endurance Peak earbuds work as a pair. They would be paired on your phone device as a single headphone. The right earbud acts as the primary pair for the two. You can use this as a stand-alone headset. If you have more questions, please reach out to our Customer Support. https://www.jbl.com/support-contact.html

Anonymous

Where cam I find the bluetooth driver for Windows 7?

Thank you for your question

gsaborio

When I am in a call only the right side works. When I listen music both works. How can I make it to sound in both sides when I am in a call?

The Endurance Peak has a designed feature that will automatically switch the audio to it's right side when in calls and Stereo Mode for music playback. This feature is fixed and cannot be changed.

Anonymous

I am unable to Pair it to computer. Any solutions?

We would like to get more details to help you. Please contact us here. https://bit.ly/2zwFkYM

kathy21416

Do you have to have the case to charge the ear buds or can they be charged other way

JBL Endurance Peak can only be charged using the included charging case.

Jossi19

Several time did reset still they stop in the middle of call

We would like to get more information to help you out, please contact us so we can assist you: https://bit.ly/2zwFkYM

Patio

Does it damage the battery capacity of the ear pieces to put them back into the case when they are only partially discharged? If one use takes them down 40%, then you put them in the case, they will top up to 100%. Does that short cycling impact the batts

The battery of our JBL Endurance Peak is lithium-ion, and this unit supports quick charging. The best way of taking care of the battery is by keeping it charged, or charging it immediately when it drains. A drained battery causes rapid depletion.

Anonymous

I can only hear on the right side while talking on the phone fr my JBL Endurance Peak True Wireless ear buds.  Is there a setting so that I can hear from both ear buds when on the phone?

The Endurance Peak has a designed feature that will automatically switch the audio to Mono Mode when in calls and Stereo Mode for music playback.

Anonymous

My earbuds seem to be turning themselves off without me even touching them what's going on?

We suggest calling the fine people at JBL for all troubleshooting advice or reviewing the downloadable owner’s manual from their site.

Meter

How to pair?

​These wireless earbuds pair through Bluetooth technology. When pairing the earbuds for the first time, they will automatically be in pairing mode after being turned on.

MH46

When I connect them to the iPhone 8 they wor perfect, but after 5 min without use (without music, WhatsApp audios, calls, etc.) it turns off. I need them to have them on even if it is not used to receive calls at any time. Is there a way to disable this

We'd like to work with you directly about the Bluetooth connectivity issues you're having with our JBL Endurance Peak so we could isolate the issue. Please reach out to our Customer Support. Our representative will reach out to you within 24-48 hours. https://www.jbl.com/support-contact.html

Jack Ripper

In the Quick Start Guide, it says to charge the case fully first and then put the earphones and charge them fully. So do we have to make sure the charging case is empty while it is charging? Will the circuitry overload if you leave in earbuds, or be fine?

Our JBL Endurance Peak's charging case and earbuds have lithium-ion batteries. This means that the case can be left plugged in while the earbuds are in it because the batteries have smart circuits that would automatically go into trickle charging when it's full. If you have further questions, please reach out to our Customer Support. Our representatives will contact you within 24-48 hours. https://www.jbl.com/support-contact.html

Anonymous

Do you have any earbuds that can link together(like your speakers), or a App, that will allow two or more sets of earbuds connect to the same device. For example if we were flying and wanted to watch a movie from the same phone?

Unfortunately, our JBL Endurance PEAK and other earbuds don't have the capability of linking other sets together. We recommend using our headphones with the ShareMe feature that we have in our JBL Everest 310GA and Everest 710GA. For more details, check it out here: https://bit.ly/2D40OOa

Kay64

Can I pair with 2 devices ? Note 9 and Galaxy watch at once?

Our JBL Endurance PEAK can only pair to a source device one at a time. For more information about Bluetooth pairing, check out section 5 of our Quick Start Guide through here: https://bit.ly/2CSH5RD

ToddC

I have the same problem as anonymous ...left bud will no longer sync...but is getting power...how do i fix?

Let’s try a reset and see if that solves the issue. Please follow these steps.

Rick1456

When the headphones are in my ears and operating there is a blue LED light that remains lit. Is there any way to turn off the light?

Thanks for your question. The solid blue LED light on our JBL Endurance Peak means that it's connected to a device through Bluetooth. This LED indicator is fixed and cannot be turned off. We appreciate your feedback and we'll submit your feedback to the right department.

rkatl

Hello - is it possible to buy replacement or alternative earbud tips to better fit my ear shape? If so, please link me - thanks!

Thanks for your question, you can purchase replacement ear tips by contacting us through the number 800-336-4525. Our lines are open from Mon - Fri - 9:00 a.m 11:00 p.m (E.T) and Sat - Sun - 9:00 a.m 5:00 p.m (E.T). You can also contact us for more inquiries here. https://bit.ly/2zwFkYM

viejasrenga

Can I set up a pin so it doesn't connect to other devices from other people? I feel like it is a pretty standard request for privacy, yet I can't find out how.

Unfortunately, we cannot set up a pin code for your JBL Endurance Peak but as long as no one paired to it before you won't have any issues with other people connecting to it via Bluetooth. However, if you want to connect only your phone, you may want to reset your earphones to delete all the paired devices to it so you can only pair yours. By doing so, when the earpods are being charged, tap the touch pad on the right pod once, then tap again and hold for approximately 18 seconds, or until the LED blinks. If you need more assistance, please contact our Customer Support team at https://support.jbl.com/us/en/

dan666666

I can't get both ear buds to work together. Each will work individually, 

The right earloop on our JBL Endurance Peak acts as the primary device for the headphones. We'd like to know more information. Please reach out to us using the link provided so we could help you out. Thanks. https://support.jbl.com/us/en/.

Shurgnine

My right earbud is not charging.

We're sorry to hear that your JBL Endurance Peak right earbud is not charging. Please submit a case regarding this issue so that we could help you out. https://bit.ly/2zwFkYM

Nickchi

Just got mine and swam with them this morning.  My head going in and out of the water as a breathe seems to be pausing and unpausing them, any hints?

Since Bluetooth signals can’t travel underwater you will experience intermittent connections should you use your JBL Endurance Peak for swimming. We do advise you check out our JBL Endurance Dive as it features a built-in MP3 Player with a total capacity of 991MB which would be perfect to use while swimming. Please check out this link to know more: https://bit.ly/2AurVkC

TAW2775

My right ear bud wont charge in the case and the case is fully charge

The LED indicator on our JBL Endurance Peak earphones would turn off after it's fully charged. To turn the earphones on, we have to unhook the earphones the LED would turn on in red. It would automatically enter pairing mode and the light would turn into a flashing blue. If this is not the case, please contact our Customer Support through this link so we could help you with your options: http://bit.ly/2lIab0A.

Shurgnine

My earbuds go into solo mode when I start making a call then go back to both working when just listening to music. Any ideas on how to stop them from going into solo mode during phone calls? I tried a hard reset and repairing and that didnt work

What you are experiencing is normal. When you receive a call from our JBL Endurance Peak, the headphones switches to mono and you'll only hear the audio from the right earbud. Once the call is over and starts playing music again, it'll switch back to stereo mode and play on both earbuds. If you have more questions, please contact us so we can help you. https://bit.ly/2zwFkYM

RMelton

We just got the JGL Endurance Peak Earbuds and are happy with the music sound but when I make calls I can only hear out of the right ear bud? Can you not hear out of both when making calls? 

Thanks for your question. What you are experiencing is normal, our JBL Endurance Peak only uses the right earbud during calls and will return to both ears when playing music. If you need more help, please contact us so we can help you. https://bit.ly/2zwFkYM

jwfarch

I'm trying to connect these headphones to a bluetooth dongle on my desk phone but am being asked for a password. Is there a password associated with JBL headphones?

This could be a compatibility situation with your desk phone. If your JBL Endurance Peak works properly on a mobile phone, that means it isn't an issue with the headphones. Try to use the default password/passcode of 0000 or 1234. If it doesn't work, please contact the manufacturer of your desk phone for more details.

Warpathnuke

Can I buy a replacement charging case

Yes. You can buy the charging case for your JBL Endurance Peak. Please call our Customer Support at 800-336-4525. We'll be more than happy to help you in placing the order. Thanks.

Kaydog

How to answer calls when the right ear bud disconnect while wearing it?

You'll have to answer the call on the phone. The right earbud has the primary functions of your JBL Endurance Peak. If it disconnects to the source, the left earbud is disconnected also. Once it's connected again, you can answer and end the call by simply tapping the right earbud once.

Dgburns42

Why won't my buds and case turn off? The lights on the case are always on, as well as the lights on the buds themselves regardless of charge (obviously not dead). They have been on for a couple days now.

Thanks for the review. We'll have to get more details about the situation of your JBL Endurance Peak, and we'll make sure your feedback gets to the right team. Please file a case email using this link: https://www.jbl.com/support-contact.html

Betman

How can you mute a call so others can not hear you?

You can mute your voice while on a call using your JBL Endurance Peak by tapping on the JBL logo on the right earbuds two times. For more information on other controls, check out this guide and refer to page 18 through this link: http://bit.ly/2kciJMT.

Ozkflx333

I am having horrible connection issues, does anyone know if there is some kind of update? I've tried everything. Two phones and it breaks up with movement.

We don't have news to share about a software update of our JBL Endurance Peak. We'll have to get more details about the situation of your headphones, and we'll make sure your feedback gets to the right team. Please file a case email using this link: https://www.jbl.com/support-contact.html

ScottH

With this auto off feature being a deal breaker for me I will be returning these headphone.  It’s so annoying they won’t stay on if you just use them for phone calls.  My question is which model is similar that won’t auto shut off? 

Our JBL Wireless headphones have an auto-shutoff feature that activates when there is no signal detected after a period of time. This feature is fixed and cannot be disabled. If you need more information or assistance please visit this link: https://bit.ly/2K52L2x

siki777

Hello!!! I am having issues charging these earphones. The case is fully charged, I also the left the earphones charging overnight. But this moring when I used them at the gym, they one had 30 percentage of battery life. Please help!!!

We never want to hold back your gym workout. Let’s try a reset on the headphones, just follow these instructions below:

Anonymous

Are these coated to make them waterproof or are they mechanically sealed against water? I have had many pair of earbuds which claimed to be sweatproof but only lasted a few months. How long is the warranty against sweat? Thanks.

Hi there, thanks for reaching out. Our JBL Endurance Peak has a IPX 7 rating which means that it is mechanically sealed against water and sweat. Also note to make sure that the unit is completely dry (especially by the charging port) before charging the unit to avoid any damage.

mmadera40

When earbuds time out, how can I reactivate them while still on the ear- example- if I am wearing the earbud and it times out (so annoying) and I receive a phone call, how can I turn bud back on to use the handsfree without taking them off to power up????

Thanks for reaching out. What you're experiencing is a power-saving mode if there is no audio signal coming through after 5 minutes. The standby mode simply means that it can be off the charger for 3 hours but you will have to manually power it on. We understand that this isn't how you want to use the headphones but there is no way to disable it or turn the feature off. We are working on changing this feature with other future models. If there's anything else we can help you out with, let us know through here — we'll be happy to help you out: https://support.jbl.com/us/en/

mmadera40

the earbud seems to time out and turn off after 10 or 15min of inactivity- and requires me activating the bluetooth function in my phone and taking the earbud out to turn it back on. The buds are fully charged so how do I keep this from happening?

Thanks for reaching out. What you're experiencing is an energy-saving mode if there is no audio signal coming through. Unfortunately, there is no option to disable that feature but it will save battery power and will stay running longer.

DanielCan

Can the endurance peak connect to two devices?a

Thanks for reaching out. You can only connect to our JBL Endurance Peak one device at a time. If you have more questions, please contact our JBL Customer Support Team using this link. https://www.jbl.com/support-contact.html

Anonymous

Can the endurance peak connect to two devices?a

Thanks for reaching out. You can only connect to our JBL Endurance Peak one device at a time. If you have more questions, please contact our JBL Customer Support Team using this link. https://www.jbl.com/support-contact.html

Mayg

I misplaced the right earbud. Is it possible to purchase replacement?

Hi there, thanks for reaching out. We can help you get a replacement ear bud for your JBL Endurance Peak. Just submit a case request at https://www.jbl.com/support-contact.html and our Customer Support Team will be happy to assist you.

Alexander67

There is a multi tone noise that happens every 5 or 10 minutes, I think it's because of the battery but it's only under like 40%, how do I turn it off?

Thanks for reaching out, Alexander. There is a low battery chime that will happen every 10 minutes when the battery is at 20% or less. It is a built-in feature that cannot be disabled.

Eric F

when using just the right bud for calls, it automatically powers down when not in use for a few minutes. can i disable or extend the time? very annoying!!!!

Hi Eric, unfortunately, this feature can't be changed or disabled. It let's you save every bit of your headphones' power for the times it's in use than just on standby.

Kai808

Is there a way to disable the touch sensor in right ear bud so I can swim in the water with them? It is constantly play pausing.

Hi there, thanks for asking. Our JBL Endurance Peak is not designed to be used in swimming even though they are waterproof. Whenever your head goes underwater the Bluetooth signal will cut out because water attenuates the signal. We have designed a set of headphones specifically for swimming, these are called the Endurance Dive. The Endurance Dive comes with built-in MP3 storage, so you can keep listening to music even when underwater. You can check them out here - https://www.jbl.com/endurance-headphones-series/JBL+Endurance+DIVE.html

400A

Hi, I just bought the Endur. Pk. After using them, should I always put them back in the storage case? Does it harm the battery if I use them and then put back in the case and they recharge? I use them at the gym for about an hour each day. Thanks

Thanks for that good question. The battery does not remember to what extent it was charged last time, so there is no harm charging from 10%, 50% or any other point in the cycle.

francolc

purchased jbl endurance peak earbuds about 5 months ago, they have stopped charging completely. They remain at 10%, and wont play to finish out the charge but wont charge. So they don't work. Any solutions to my issue????

We're sorry for the late response. We can see that you've already submitted a case with us. Let us know if you have other questions in the future by replying to the email that one of our Customer Service Representatives sent you.

giffs5kids

Bought set of Endurance Peak ear buds, and both work with music, but only the right one works with a phone call. How to fix this? They are paired with each other and with the phone.

Hi there, thanks for reaching out. Our JBL Endurance Peak goes on Mono mode if it's on a phone call, making only the right ear work in that time. For more details, please submit a case request so we can assist you: https://support.jbl.com/us/en/customer-service/contact.html

don5280

Is there a way to shut off the automatic powering off when not in use? I need these more for calls at work than I do music, but after about 10 minutes they power off. Can this feature be disabled?

Hi Don, thanks for sending us this question. Our JBL Endurance Peak headphones does have the power-saving feature so that you can save up the battery life of the headphones when not in use. We understand that this isn't how you want to use the headphones but there is no way to disable it or turn the feature off. We're always looking for ways to improve so we'll make sure this gets to the right team. If there's anything else we can help you out with, let us know through here — we'll be happy to help you out: https://support.jbl.com/us/en/

Jn allan

Why does my left ear bud on my peak turn on when in mono mode like its charging but when its done charging its turns on amd connects its very anoing plzz help these are the jbl endurence peaks

Hi Allan, thanks for posting a question. Our JBL Endurance Peak goes on Mono mode if it's on a phone call. In order for us to help you better, please contact us: https://support.jbl.com/us/en/

Matt Y

So I bought Some JBL Endurance PEAK headphones and used them but after using the right headphone in mono mode for awhile the left one no longer connects, I have tried to reset the headphones and reconnect the device to my phone but it still doesn't work.

We're sorry for the late response. We can see that you've already submitted a case with us. Let us know if you have other questions in the future by replying to the email that one of our Customer Service Representatives sent you.

Canfield72

My Endurance Peak keep disconnecting after 5 to 10 of inactivity. Totally disconnecting from Bluetooth. Why?

Hi there, if there is no activity within 5-10 minutes with your JBL Endurance Peak, it will power itself off to save battery, thus disconnecting itself from the Bluetooth connection of your phone.

jen26

Are the charging lights on the ear buds supposed to stay lit the entire time they're in the charging case? Mine keep turning red when I put them in the case but then the light will go off and I have no idea if the buds are charging anymore.

Our JBL Endurance Peak will lit red to indicate that it's charging but the light will go off once it's fully charged. You can check it on page 5 of the Owner's Manual: https://bit.ly/2GdXy4q

vero landa

I can't use them at the pool. AS soon as I strat swimming, the music, stops, suddenly it start again. Start and stop every time. Hay can I use them while I swim?. I bought this ones because it was supposed to be good for the pool. 

Hi there, our JBL Endurance Peak isn't actually made for swimming, although there is IPX7 rating in them which just protects it from getting damaged when sweating and running during the rain but that doesn't mean that they'll work underwater as bluetooth connection normally gets cut when underwater. We have a product that deals with that which is the JBL Endurance 'DIVE', this headphone is made for diving/swimmming by using the MP3 feature so you can store songs inside it. Adding the Lock feature which makes it still play music while underwater even if there is water touching the controls. We advise to get the Endurance Dive instead if your main goal is swimming.

Thiri

My earphones are making a buzzing noise when paired with my iPad. It works just fine with my phone me laptop. The noise stops when I pause the audio but starts again when I play again. How do I fix this problem?

For questions related to troubleshooting, we encourage you to reach out to JBL directly for assistance.

kmolling

My headphones do not seem to be charging in the case. I charged the case itself but the headphones will not charge. Am I doing something wrong?

We would like to get more information to help you out, please submit a case request and so we can assist you: www.jbl.com/support-contact.html

Frustrated with product

My main use is for the headset is too use while I'm driving. After awhile it turns off. Why does it do that

If the JBL Endurance Peak doesn't get any audio inputs for 5-10 minutes, it'll turn itself off. Please make sure it's getting audio signals so it doesn't turn off. If you need more help, please submit a case request and so we can assist you: www.jbl.com/support-contact.html

Agha

I cant pair with my MAcBook Pro???

As your question requires troubleshooting by our Product Specialists to pair your product, we invite you to contact the Harman Customer Support team by telephone, email or chat in order to receive direct assistance.

Rob2958

Does the right speak only work during calls? JBL Endurance PEAK model.

Yes, the right speaker only works during calls and will switch back to both ears to play stereo once the call ends.

Darkness

Why won't the headset charge while the charging case is charging?

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

Yrya

can we pair more than one device at the same time?

Thanks for reaching out. Yes, you can pair multiple devices at the same time. If you have other questions or any inquiries, please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you

JimmyZ1969

I am on my third set of the endurance peak, does anyone else have issues where these will not wake from sleep while on your ear? I have to literally take the right ear bud off, close it then reopen it to accept calls after going to sleep.

We're sorry for the late response. We can see that you've already submitted a case with us. Let us know if you have other questions in the future by replying to the email that one of our Customer Service Representatives sent you.

roshiansauerkraut

How do you activate voice assistants like siri and ok google on the JBL Endurance Peak?

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

ElMarkeez

My earphones pick up static when I'm walking on the street, constantly interrupting the music. What can i do?

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

ElMarkeez

How do I reset the earphones?

Press the headphone touch control located on the RIGHT ear loop for 15 seconds while the headphones are being charged.

Bruno Rodrigues

Can you please describe us possible advantages features of Endurance PEAK aside of Truly Wireless when compared to Endurance Dive (with MP3 and longer battery life advantages)?

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

Bruno Rodrigues

Can you confirm JBL Endurance family can be paired to Garmin watches with Music Storage feature?

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

Ang29

Why does my peaks keep disconnecting. They are fully charged and will play for a shirt period then beep and shut off.

We're sorry for the late response. In case you still need assistance with your JBL Endurance Peak, please visit our JBL warranty request page to get in touch with our Customer Support team: https://support.jbl.com/us/en/customer-service/warranty-exchange.html

cwatson

Greetings, Can I charge the case with the earbuds in it or do I have to charge the case separately?

Thank you for the question, you can charge the earbuds WHILE the charging case is charging.Thank you.

Kusa

What is the talk time on this item

The JBL endurance peak has 28 hours of combined playback, 4 hours of continuous playback with 24 hours of backup power from the charging case.

VincentC

I can not find an instruction in the manual for taking calls in stereo. any advise? Thanks

The JBL Endurance Peak can only take in calls on one side, and this is on the right ear piece. There are currently no plans to have this in stereo or to have both ear pieces working at the same time for phone calls.

hikincaver

is this google assistant enabled? can i stop listening to music, then ask to make a phone call?

No, the JBL Endurance Peak is not Google Assistant enabled.

Anonymous

Do they have Microphone?

Yes, the JBL Endurance peak has a built-in microphone on the right ear.

Reno2755

scenario - im at my desk, someone comes by to talk, i mute my phone. my headphones power down/enter stand by mode and unpair to my phone. How do I activate the ear piece without taking it out of my ear?

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

Bhuv

Do both the earphone has a mic so that I can use independently each?

Only the right earpiece has a mic.

Nicholas W

My computer is asking for a pin number in oder to connect and I don't know what to do because the instructions don't mention anything about a pin number.

There's no pin code required for the JBL headphones when pairing it with any Bluetooth-enabled audio source device. It would normally be the source that is requesting for the pin. Try entering "0000," "1111" or "1234" when your device asks for a PIN. These are some of the most common default Bluetooth PINs.

ELVIN L

Are the headphone fully charging when all the lights are lit up on the charging case. Also also my bluetooth shut off after a few minutes of inactivity and I have to take them out of my ear and re-turn them back on

Hello! The charging case' LED behaviors are: 

Anatoly

Can PEAK work during winter in temperatures below zero (C)? Are controls going to work correctly in the cold air? How controls are going to behave under a tight winter cap?

We're sorry for the late response. The optimal temperatures to use our products are between +10 degrees C. (Celcius) and +40 degrees. It may cause issues on the headphones using it below zero degrees. In case you need more help, you can reach out to our local support here: https://eu.jbl.com/support-product.html.

Cambo239

I can only get the right side to work, is there something I'm missing?

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

Nikk_2

Does it have internal storage?

Hi, the JBL Endurance Peak does not have its own internal storage. The unit can be used to listen to audio using Bluetooth.

Gary199

Can you pair to more than one device at same time?

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

nweaver

I have a pair of these, is it possible to disable touch controls? In semi-severe temperature changes and when my damp benie is on, it will activate the touch control.

Thank you for contacting us.

Onanoko

Hello JBL staff, My headphones turn off after 5 minutes if there is no sound coming through from my phone. Are they supposed to do it? Is there a way to wake them up without touching them, I have trouble doing that because of a disability.

We would like to work with you directly to help you with your issue. Please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.

jeff bone

lh ear bud will not turn on but shows charging in case

Thank you for your review, our sincerest apology for the inconvenience. Your feedback will be communicated to the proper department to improve our current and future product line. I can see that you've already submitted a case with us and is already being handled by one of our Customer Service Representatives. Please reply to their communication if you need anything additional.

achilles71

Does Bluetooth work underwater ?

The JBL Endurance Peak only works above water, Since signals are hard to get through under water, and the IPX7 rating is made to match the other Endurance series mainly for a stronger sweat resistant headphones.

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