JBL - Live 500BT Wireless Headphones

Category: Fitness Electronics

These BT headphones are quite comfortable and have surprisingly good sound quality. The base is especially surprising since they are not huge.



Can you plug in an external microphone?

Our JBL Live 500BT has a built-in microphone and can't add an external microphone. If you need more help, please contact us here: https://bit.ly/2zwFkYM


How do I use mulitpoint/switch from one source to another?

We would like to get more information to help you out, please contact us so we can assist you:


Will this headset operate properly with a 2 stripe jack (meant for stereo no mic) or just the same 3 stripe jacked cord it comes with? Wanting to use it to monitor audio from a mixer but it doesn't work with the 3 ring cable it comes with.

Our JBL Live 500BT only works with 3 stripes and may need to use a 3rd party adapter if you want to connect it to your monitor audio.


Does this support aptx and is it hi res?

This headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.


What amps/voltage output are acceptable for a usb charging device? I don't want to use something too powerful and destroy the battery.

You can use a power rating of 5v/1A USB adapter to charge your JBL Live 500BT.


My headphones dont want to turn off. I turn them off then it stays off for a few seconds then automatically turns on again. What's going on?

We would like to get more information to help you out, please contact us so we can assist you:


Why is there a cancer warning on these headphones?

This advisory on our products is the Proposition 65 warning label. Although we cannot provide a chemical breakdown per product type, the reason Prop 65 is included on majority of our products is to create awareness of possible Prop 65-listed chemicals being present. Please note that when used as intended, our products are absolutely safe to use and comply with all regulations. For a deeper explanation on Prop 65, please go to: https://oehha.ca.gov/proposition-65/general-info/proposition-65-plain-language


How to re-upgrade firmware? I follow the app to update firmware form 5.2.0 to 6.2.0, when it's done, I found that I can't shutdown the headphone. When I shutdown, it will reopen after 5 seconds, until I plug-in usb cable, it just can be shutdown finally.

We would like to get more information to help you out, please contact us so we can assist you:


Curious as to why any sound profile I create on the JBL Headphones app is considerably quieter than the preset ones (Jazz, Bass & Vocal) that come preloaded on the app?

We'd like to work with you directly about your JBL Live 500BT. Please reach out to our Customer Support so we could help you with the troubleshooting. https://support.jbl.com/us/en/


The JBL Tune 500BT does not work with Windows 10 am I missing something? also looks like I am not the only one with the problem!

Please check for the latest Driver Software for your computer's Bluetooth. If you need more help regarding your JBL Tune 500BT, please reach out to us at https://support.jbl.com/us/en/


Just got my JBL 500BT, On my laptop voice is cracking, it seems it is a driver issue. Do you have some driver available for download windows 10

We do not have any drivers available for download, we recommend checking with your computer manufacturer to update your drivers.

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Why doesn’t my headphones hold a charge when not in use for two weeks?

For battery and charging issues, please use this link to get some troubleshooting steps that may help. If the issue persists, don't forget to contact us for assistance - https://bit.ly/2Zpev4L


My headphones are like 2 weeks old, and won't charge. The light doesnt come on to indicate that its charging, and since the headphones died oh, I can't turn them on at all..

We would like to get more details to help you. Please contact us here. https://bit.ly/2zwFkYM


Will this work with my Samsung 60" UHD TV?

JBL Live 500BT is designed to connect with devices like mobile phones, tablets, and laptops. You may experience slight audio delays if you'll be connecting it to your television.


I would like to give my son a good quality wireless headphone over the head Is the T450BT a good value ???

We would like to get more details to help you. Please contact us here. https://bit.ly/2zwFkYM


Are they active noise canceling 

No, these headphones do not have active cancellation.

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The charging cable that came with my live 500 is not a USB. It has a divider in the center of it. Can I use a cable with a standard USB connector on this or do I need to purchase an adapter?

Our JBL Live 500BT's Cable is a USB cable that can be used in either direction so there won't be a "wrong way" of inserting it. You can use a standard USB connector to charge our headphones with no problems. If you have more questions, please contact us. https://bit.ly/2zwFkYM


are the jbl live 500bt waterproof?

Our JBL Live 500BT is not IPX rated. We suggest checking out our Sport headphones which has IPX ratings here. https://bit.ly/2qcCc33


How I can reset it?

Resetting JBL Live 500BT can be done through the following steps. With the unit turned on, press and hold Volume + and Volume - buttons for more than five seconds. The headphones are now reset to factory settings. Please note to forget JBL Live 500BT on your devices' Bluetooth settings before pairing it again. Should you need assistance, please contact us through this link: http://bit.ly/2mKB7hl.


How do i can actually turn the headset off... i keep sliding it, makes the sound, turns off, only to turn on again couple of seconds later...

Hi there, we're here to help you out. The only thing you need to do to turn off the headphones is to slide the power switch once. If it turns on automatically, there could be something wrong in it. If the issue persists, please reach out to us here: http://www.jbl.com/support-contact.html


Is there a possibility to change the ear cushion to smaller/on ear?

No there is no way to change the ear cushion.


How does the power switch work? I just opened the box and can't the power switch to slide into the "ON" position.

Hi there, it doesn't necessarily need to be on the 'On' side for the JBL Live 500BT to turn on, you just need to slide it up so you can hear the sound on the headphones indicating that it's turned on. If you're still experiencing problems, please submit a case request and so we can assist you: www.jbl.com/support-contact.html


Hi! Is it compatible with vivo and mi phones?

Hi there, the JBL Live 500BT is compatible with both Android and iOS, and should be compatible with Vivo and Mi phones as they have either Android or iOS platforms.


Are these noise canceling?

No, these are not noise-cancelling headphones.

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